Job Description:

Apopka, FL- Project Customer Service

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

 We have an opportunity for a Project Customer Service to join or Apopka, FL.  You will work closely with the Pentair pool distribution channel to quote, order, plan, and stock accordingly for commercial pools. This role is crucial in maintaining project documentation and ensuring data integrity within the ERP. The individual will produce various presentations that may include spreadsheets and/or charts, while assisting with data entry processes.

You Will:

Documentation of project stages:  quotation, drawings, submittal, order, delivery, installationWork operations to maintain proper order lead times and prioritizationCommunicate project schedule to distributionExamine processes with the Project Support SupervisorRecord VOC regarding production rates, quality control, product packaging/shipping, and safety performance in SalesforceCommunicate with distribution: project(s) open and pending while proving project Gantt charts, PERT diagrams, and resolve customer service issuesMonitor changing lead time conditions for configured and non-configured products for project ordersUnderstand product timelines, shipping requirements, and installation stagesFollow project document retention guidelinesEnter purchase orders with order integrity in ERP: correct configuration, lead times, estimated ship dates, compliance, pricing, change order requests, shipping notes, and other necessary requirements for project successProject aftercare follow-up with distributionProcess claims, RMAs, warranty while reporting on trends within the product category with leadershipServe as a technical resource for the external customer and internal staff Serve as a SME for commercial products

Key Qualifications: 

Effective communication with writing and proofreading skillsQuality Decision makingCollaborates across multiple departmentsExcel, Power BI and PowerPoint presentation skillsAssociate or bachelor’s degree preferred.  Work related experience in a relevant or similar industry to pool equipment, pool construction, project support can be substituted for education.Proficiency in Excel, Power Point, Power BI will be considered a plus

Compensation:

For this full-time position working at this location, the anticipated hourly rate will $29.00 per hour. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.

Position hours/shifts:

On-site, 1st shift: 8:00 a.m. to 5:00 p.m., Monday through Fri

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.