What's the role?
As Delivery Assurance Analyst, your responsibilities include the following:
Partner with the Delivery Scheduling Team to deliver HSSE, service and cost standards, and act as a primary point of contact for haulers, terminals in (a) managing any amendments to the schedule during its execution and (b) managing scheduling inputs such as supply allocation, urgent orders, lorry turnout.
Act as the owners of the schedules during its execution; managing variations to plan as needed to have a good grasp of the overall schedule execution status.
Manage any variations to plan such as, -Left-on-board (LOB) redirects including any corresponding surcharges -Order Scheduled Not Delivery (OSND) -Terminal/depot-, load quantity-, compartment-, trip sequence-, and vehicle changes, to ensure that the Delivery Scheduling Team is informed, and appropriate actions are agreed immediately and communicated to the drivers.
Pro-actively communicates to Hauliers (dispatcher or Safety Officer) and Terminal Operations staff on changes to schedules, loading and delivery to customers.
Act as primary point of contact for Hauliers (as applicable) on changes to the schedules, issues resolution, managing lorry availability and turnout, including analysis and reporting of hauler performance and Delivery Schedule Adherence (DSA).
Act as primary point of contact for Supply Operations in managing supply allocations to ensure information is communicated to the Scheduling Team and any amendments to schedule being executed or planned is agreed and communicated to the drivers immediately.
Act as primary point of contact for Terminal Operations in managing terminal downtime to ensure information is communicated to the Scheduling Team and any amendments to schedule being executed or planned is agreed and communicated to the drivers immediately.
Interface with the Customer Operations (CO) to manage delivery inquiries, disputes, complaints, urgent orders, and other delivery-related-concerns from customers.
Be the customers primary point of contact for delivery-related concerns during CSC out-of-office hours.
Provide support during out of hours, when Scheduling is not on duty, e.g., run potential stock out and LOB reports based on updated stock data and adjust the schedule in case necessary during out of office hours (nights/weekends).
Own performance management monitoring, analysis and reporting for KPIs related to haulier, supply, terminal processes.
Support activities related to project implementation of Road Transport Strategy.
Digitalization of reports (PowerBI, Powerapps, Microsoft Access) and work instruction creation in preparation for the new Ways of working.
What we need from you
Engineering or IT graduate with skill set in Microsoft Excel, data analysis and problem solving (highly preferred)
Proficiency with MS Office; comfortable with learning new IT systems/applications
Ability to work in a highly collaborative work environment
Desire and open-mindedness for continuous learning
Experience in multi-tasking and working/communicating with different stakeholders through voice, e-mail, and instant messaging; with sense of urgency
Ability to handle difficult conversations
Preparation for hybrid Delivery scheduler and Delivery assurance
Knowledge / willingness to learn Road Delivery Operations, Distribution Industry Analysis, Distribution Planning and Exchanges,Product Handling & Control, HSSE Management
More about Shell
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
An Innovative Place to Work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.
An Inclusive & Progressive Place to Work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
A Rewarding Place to Work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.