This is a hybrid role in our Newton, MA office.

The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO, Jira, Monday.com and Planview PPM Pro. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations.

The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The Delivery Systems Administrator will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk.

What you will be doing:

Project Delivery Systems Administration and Leadership

Lead use of Microsoft Azure DevOps and project management tooling ecosystem across product and engineering teams

Plan and executive a comprehensive roadmap strategy for Microsoft ADO, Microsoft Project, Jira, Planview PPM Pro, and Monday.com

Manage Supporting day-to-day project management tooling operations

Design and develop enhanced executive and delivery team dashboards and reports

Develop and deliver training to Agile delivery teams

Collaborate with Agile delivery teams to align tool with delivery methodology

Collaborate with vendor partners and internal IT partners to design and put in place effective solutions

Monitor and troubleshoot application environment to minimize business downtime

Lead and execute testing of fixes and new features

Stay up to date on the latest technologies and best practices

Agile (SAFe/Scrum) Skills

Understand Agile (SAFe/Scrum) delivery methodologies

Understand Scrum and Kanban board management best practices

Understand metric best practices (Velocity, Burndowns, WIP Limits, Cycle Time, Lead Time, etc.)

Communication

Lead system roadmap strategy reviews

Communicate system changes to end user population

Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met

Serve as a communication bridge between product and developers to facilitate understanding of initial requirements, questions, and changes across these groups.

Resolve and/or escalate issues in a timely fashion

Understand how to communicate difficult/sensitive information tactfully for business and technical audiences

What we hope you bring to the role:

Bachelor's Degree in Engineering, Technology, Business, or related field - Required     

3 years of Experience working in Agile-based product development organizations - Required     

1 year of Microsoft Azure DevOps System Administration experience - Required     

Additional Job Requirements

Prefer that candidate has 1 or more of these certifications, but not required:

Certifications – Azure Devops Solutions Expert or other related training. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Project Management Professional (PMP) or other related certifications

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866.

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.