The Procure-to-Pay Operations team within Financial Services is responsible for ensuring that all transaction-based financial services associated with Purchase Order writing, Accounts Payable (invoice processing & payment facilitation), and Cash Reconciliation for Chick-fil-A, Inc., Chick-fil-A subsidiaries, and affiliated entities are processed timely, accurately, and in accordance with all applicable policies, compliance requirements & service level agreements. Each Project Lead will have co-ownership of a Capability Pod within Procure-to-Pay Operations with responsibilities including procedural oversight and escalation of transaction-based activities performed by staff or third parties, in addition to direct execution of sensitive, confidential, unusual, or highly complex transaction-based work. Project Leads may be aligned to specific audiences when necessary to ensure business outcomes are met.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Partner with assigned co-owner(s) within each Capability Pod to further the Operational Financial Services vision of providing meaningful & manageable work opportunities for staff while minimizing disruptions to business continuityExecute sensitive, confidential, unusual, or highly complex transaction-based workRepresent the Capability pod in cross-departmental work with Operational Service Management, business process owners, systems/technology counterparts, or business stakeholdersProvide direction to staff and third parties responsible for troubleshooting and/or processing transactions to assist in the resolution of transactions escalated in course of normal business operationsIdentify systemic issues and pain points for discussion and partner with the Operational Service Management team, business process owners, and systems/technology counterparts to drive ultimate resolutionExecute the testing of the design and implementation of financial system upgrades, enhancements, and integrations as directed by systems/technology counterpartsAssist Operational Service Management in the development of working agreements outlining service level requirements with relevant stakeholdersIdentify and communicate opportunities to adjust standard operating procedures for third partiesProvide continuous/real-time feedback to People Leader(s) on areas of opportunities for staff to identify training opportunities to help reduce escalations of recurring issuesServe as the Procure-to-Pay representative in relevant cross-functional meetings, providing requirements and/or communicating resource expectations for transaction-based services that align with the Operational Financial Services operating model and vision for meaningful & manageable work Minimum Qualifications Relevant experience in transaction-based escalation management and resolutionProven ability to identify and communicate systemic process issues to business partners Preferred Qualifications Accounts Payable Manager (IOFM)Accounts Receivable Manager (IOFM)Knowledge and understanding of Chick-fil-A’s standard suite of work solutions (i.e., Word, Excel, PowerPoint)Exposure to relevant tools used for reporting & analysis (e.g., Alteryx, Tableau, etc.)Strong verbal & written communication skillsStrong organization skillsStrong sense of self-awareness and emotional intelligenceAbility to build strong relationshipsAbility to use good reasoning to interpret data Minimum Years of Experience 3 Travel Requirements 10% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Bachelor's Degree Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Interested in this opportunity?Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. Application FAQs