This exciting new Lead role focuses on the managing of a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones.   This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement.

Responsibilities:

Manage a team of 50 employees including Performance Management KPI Management Process improvement Work in a fast-paced environment Work collaboratively with engineers, researchers, and product managers Ensure proper documentation and instructions are in place for remote teams Manage the successful delivery of hand-offs from the US team to remote teams Manage scope of work and deliverables for team Learn new software programs on the job Think strategically about end-to-end processes and how to improve them Execute and Deliver on Process improvements 

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.