**About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. **About Our Team:** Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey. **In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.** **Job Overview:** The Project Management Support Specialist is highly organized and detail-oriented providing essential support to our project teams by providing knowledge expertise, resolving technical issues, addressing procedural questions, performing project administrative tasks and providing project managers support for smooth project execution. This role will act as a central point of contact for project teams, providing timely assistance with project management tools, documentation, and reporting. Works as part of a team in Citi Technology Infrastructure (CTI) in the Function Project Management Organization (PMO) supporting a large, global project management organization. Responsibilities: + Respond to project manager requests for support within established Service Level Objectives (SLO). + Provide training and support to project teams on project management systems and procedures effectively. + Troubleshoot technical issues related to project management tools and software. + Assist with project management toolset data entry, reporting, and analysis. Some aspects of the role will require entering project data into project management tools. + Identify areas for process improvement and suggest solutions. + Act as the primary point of contact for project team members requesting knowledge expertise and technical support. + Facilitate communication between project teams, stakeholders, and leadership. + Maintain awareness of changes in tools and standards, proactively identifying and communicating to project managers. + Address and escalate issues as needed. + Recommend process improvements and opportunities for automation. Qualifications: + Ability to research multiple knowledge sources to identify solutions for project management questions. + Proficiency in project management toolsets. + Demonstrated ability for troubleshooting and problem-solving techniques. + Excellent data entry and analytical skills. + Excellent organizational and time management skills. + Excellent communication and interpersonal skills. + Ability to work and contribute independently and as part of a team. + Detail-oriented with a high level of accuracy. + Problem-solving and critical thinking abilities. + Minimum of 1-2 years of experience in a project support or administrative role. + Moderate experience in desktop software, primarily MS Excel, MS Word, MS PowerPoint. + Experience with Jira/Confluence tools is a plus. **Education:** + Bachelor's degree in Business Administration, Information Technology, or related field preferred or equivalent experience ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Technology Project Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Irving Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $76,230.00 - $106,370.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Jan 23, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.