The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

Assist our clients through the website production process until their website is launched. Act as the bridge between our clients and the development team. Ensure the project remains within scope. Report the progress of projects to clients on a regular basis. Try to keep the project timeline within the approved schedule. Proactively make suggestions to clients on how to improve their online presence through industry best practices.

Responsibilities include:

Manage the website projects in production. Must maintain excellent customer relationship. Assist in tracking web project issues and drive their resolution. Create project status reports and deliver status updates to clients and manager. Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals. Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals. Provide support on internal and client projects. Coordinate with our Los Angeles office by phone & email. Anticipate errors in the projects prior to clients calling customer support or sales. Successful launch of projects with little to no tweaks from Quality Assurance. Be Proactive in reviewing the websites for possible issues and revisions. Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations. Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester. Is able to zero out non-contacts every end of the week. Undergo and pass Advanced IDX training.