At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.  

Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future. 

You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged. 

Department Description 

The OCI Customer Excellence organization is the voice of Oracle customers worldwide, relentlessly advocating for their needs through exceptional service, content, clear communication, and strategic issue resolution. 

Our mission is to empower customers by putting them first, fostering trust, and driving continuous improvements across OCI products and services. We build strong relationships with stakeholders, delivering bar-raising solutions and ensuring seamless, positive customer experiences at every interaction. 

The Content Management team is an integral part of OCI Customer Excellence organization, and we are currently seeking a talented OCI Content Program Manager to join our growing team. 

As a Project Manager in Content Management (CM), you lead complex medium to large scale projects from initiation through content delivery focused on new features, services, products, or systems. You will be instrumental in creating user-friendly content that helps our customers understand and utilize our services effectively.  You will design, create and deliver product documentation and/or related courseware and edit and review content of other technical writers and support engineers. Content includes video, troubleshooting guides, error handling, and process articles for both external customers and internal support engineers. 

Career Level - IC2