Role Summary:

The project manager is a resource in the Newark QRC responsible for supporting the DCIQ (Disassemble, Clean, Inspect & Quote) process as related to our Aftermarket offerings & managing Repair orders through to their conclusion.

This includes but is not limited to:  Customer facing activities related to order acquisition/fulfilment processes including proposal development & submission based on DCI findings, scope review, pricing analysis, order processing and coordination with multiple internal & external stakeholders.  The position reports to the Customer Service Supervisor

Fresh graduates are welcome to apply!

Your role:

Review all customer inquiry related documents while addressing all relevant technical and commercial requirements directly provided by Flowserve or sub-suppliers.Develop DCI routers. Develop work scope routers using DCI inspection report and customer information/specifications. Develop job pricing based work scope routers, sub supplier feedback and parts pricing dataEnsure sub-suppliers are compliant to technical specification and, when applicable, have had specific contract requirements passed down to them as appropriateDevelop quotation using the job pricing information, scheduled component deliveriesReview customer purchase order for alignment with Flowserve quotation. Resolve any difference prior to order acceptanceCoordinate and manage sub supplier requests, replacement parts and components, labor estimates and quotations related to Aftermarket requests, including effectively negotiating terms and pricingEnsuring clean hand over of orders to the project coordination team, holding pass gate meeting if applicableSupport ordering processing/project coordination as required.Manage the customer experience by acting as main point of contact for the order.  Provide customer updates as requested.Demonstrate ownership and accountability for total project execution, performance, and safety (project initiation to project completion) on all assigned projects.Ensure all projects meet department & customer Key Performance Indicators to ensue company goals are met.

Your profile:

Engineering related qualification (HNC or above) or significant related work experience.Background in Pumps or equipment repair processes and procedures within a manufacturing environment is preferrable.Effective oral and written communications skills.Interpersonal skills, able to interact effectively with both internal colleagues and external customers.Able to complete work on time and to required specifications.Demonstrate ability to work collaboratively to meet both company & customer expectations on ordersProficient computer skills, Microsoft Office and navigate in ERP systems

What we offer (among other benefits):

Yearly bonus

Life insurance

Employee referral bonus