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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Principal Project Management working remotely in Mumbai or Ahmedabad, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Looking for an opportunity to showcase your organization and leadership skills? As the primary liaison overseeing projects at our customer experience centers, you’ll be our client’s point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you’ll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You'll report to an Executive Director, Project Management.  You’ll contribute to the success of the business as you are the primary point of contact overseeing various client projects.

During a Typical Day, You’ll

Collaborate with internal teams, stakeholders, senior executive level parties and external clients in a virtual environmentCustomize, build, manage and maintain effective project recordsIdentify risk, investigate to define mitigation plans, tactfully escalate and execute on change managementClearly articulate requirements and overall project status to various levels and audiences Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectivesSpearhead innovative projects for corporate initiatives and enhancements Display managerial courage within an individual contributor role as you navigate the project phases

What You Bring to the Role

BA/BS or equivalent relevant experience3+ years' experience in a project management role leading the deployment of medium to large scale global projectsPMP and/or equivalent relevant project management experienceOperational management experience within the BPO/call center industry required Ability to provide strategic guidance while leading a project teamExpertise with formal presentation Experience with project management and word processing software, spreadsheet and flowcharting applications Willing to work on US hoursMust have a valid passport and able to travel internationally 

What You Can Expect 

Supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-hybrid

Location/Division Mumbai, Maharashtra, India, Remote Job Requisition 03YBL Work From Home Yes Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs View All of Our Available Opportunities