Provides 24/7 network support, including security and disaster recovery readiness.
Cisco Small, Medium, Large Enterprise Routers, Switches,
Cisco WLC/WIFI, Cisco Prime 3.1,ISE, ACS, Cisco ACI, Spine/Leaf, DC Technologies Switches such as 12k, 5940,7500, 5500 & 3600,
Aruba 8400, 8320, 2930F & 3810M, Aruba Wi-Fi, Aruba ClearPass
Viptela, Infoblox IPAM DDI/GSLB, Riverbed Steelhead optimizer,
F5 LB such as LTM/GTM,
Fortinet Firewall Management, FortiGate Manager, Palo Alto IPsec
Network monitoring and management tools
Next Generation: Firewalls Palo Alto, URL Proxification & Categorization, Reverse-Proxy: F5, VPN IPSec SSL, Cisco WSA, ASA, Firepower & Solution Virtualization
Experience in Cloud hosting solutions and related tools: AWS; Azure; GCP
Should be flexible to work on shifts
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.