Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS USD 11.3 BN FY23 REVENUE WE’RE PRESENT IN 66 COUNTRIES OVER 250,000 DEDICATED EMPLOYEES OVER 1,400 ACTIVE GLOBAL CLIENTS Role ;PM Location; North Quincy, MA Qualification: Bachelor’s degree in Business Administration, Information technology or related field. Proven 6+ years of experience as Project Manager preferably in support or technical environment Strong understanding of support processes, methodologies and technologies Experience leading transformation projects, including process reengineering, systems implementations, and change management Excellent communication and interpersonal skills, with the ability to build rapport with stakeholders at all levels of the organizations. Knowledge of ITIL, JIRA and SNOW is essential Key Responsibilities: Lead the transformation of our support services to improve efficiency, effectiveness, and meeting stakeholders expectations. Work closely with cross-functional teams to design and implement new support processes, tools and technologies. Coordinate with internal support teams to gather requirements, define project scope and develop project plans. Monitor project progress, track KPIs and report on project status to stakeholders Identify risks and issues that may impact project delivery, and develop and implement mitigation strategies. Facilitates communication between internal teams and stakeholders, ensuring that all parties are kept informed of project updates and changes. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Project Management