**Overview** **Imagine your future with us!** At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. **About the role:** The primary purpose of this position is to work with customers to determine their analytical needs, coordinates with laboratory and administrative staff to ensure that these needs are understood, and ensures that the service provided adequately meets these defined needs. + Establish a working relationship with client. + Identify client’s analytical needs and how the lab can address these needs. + Plan analytical program to meet these needs. + Keep client informed of progress of work. + Report findings and results back to client. + Communicate client concerns/issues to lab management. + Keep client informed of new developments and lab services. + Provides quotations and job specifications for specific work. + Work with client and lab to define project specifications. Communicate project schedule to lab. + Work with Sample Management to ensure proper type and number containers are provided. + Review incoming work to ensure work requests are properly specified according to project requirements. + Track as required projects through the lab keeping client and lab personnel appraised of progress. + Prepare, review, and approve invoices for specific work orders. + Ensure consistent reporting formats for clients. + Review reported data against historical results for consistency. + Responsible for meeting QA objectives for specified projects. + Approves certified analytical reports. + Brings problems or issues relative to work to the QA Manager, Lab Director, Client Service Manager or Lab Management for study and resolution. + At times may be involved with QAP development. + May participate in specific marketing activities (i.e., trade show booths), if appropriate. + Identifies and communicates to management on new marketing opportunities and other issues. + Works closely with Sample Management group, Lab Operations, QA/QC, and administrative staff to keep everyone informed as appropriate on client issues and projects. + Other duties as assigned. **Responsibilities** **About you:** + Strong customer/client interaction skills and experiences in client interaction. + Exceptional verbal and written communication skills. + Strong organizational and time management skills. + Able to create innovative solutions to customer challenges. + Detail oriented and highly motivated. + Ability to work under pressure and manage several projects simultaneously. + Ability to communicate difficult/sensitive information tactfully. + Diligent work ethic. + Ability to work as a team, be a team player and support fellow co-workers. + General working knowledge of analytical methods. + Able to take ownership for meeting client goals and objectives and willing to be accountable for making decisions. + Proficient computer skills, specifically Microsoft office. + Possible travel to additional labs in other areas. **Required Qualifications:** + High School Diploma and some college level courses in a science curriculum are required. + A Bachelor of Science in Chemistry or a related field or previous laboratory experience is preferred. + 2-3 years of laboratory experience is required. + Project Management experience is preferred. **Physical Demands:** + The ability to sit and/or stand for 100% of an 8+ hour day. + Able to speak and hear clearly while communicating with staff, management and clients. + Able to lift up to 50 lbs. on a consistent basis (may use a dolly for situations requiring heaving loads). + Dexterity in hands and fingers to operate equipment and handle glassware. + Must have average vision and able to see to read reports and operate equipment. + Hearing and speech to communicate in person and over the telephone. + Ability to work overtime when needed. **Qualifications** **Working at ALS:** Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. **Our benefits include:** + Compensationand project manager level will vary depending on experience: Level 1 (0-5 years PM experience) $24-$31/hr non-exempt Level 2 (5-10 years PM experience) $65,000 - 75,000 exempt + Structured wage increases + Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks) + Additional vacation days for years of service + Business support for education or training after 9 months with the company + Learning & development opportunities (unlimited access to e-learnings and more) **About ALS:** ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. **Everyone matters:** ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities Click Here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) to view the EEO is the Law poster Click Here (http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) to view the FMLA Law poster Click Here (http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) to view the EPPA Law Poster Click Here to view the Pay Transparency Provision Click Here (https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify\_Native\_Documents/E-Verify\_Participation\_Poster.pdf) to view company E-Verify Participation Poster ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. **Location** _US-WA-Kelso_ **Job ID** _2024-10942_ **\# Positions** _1_ **Posted Date** _1 month ago_ _(11/18/2024 10:58 AM)_ **Category** _Scientific_ **Type** _Regular Full-Time_ **OC** _ALSENV_