At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
The Upgrade Operations (UO) department specializes in performing software and hardware upgrades on live customer mission critical communication systems. The UO departments focus is on minimizing the customer's downtime during software upgrades in order to optimize their upgrade experience during the moments that matter most.
Job Description
Responsibilities:
Manage the development and implementation of Motorola Solutions products or services.
Coordinate departmental and/or cross-functional teams, focused on delivering new or upgraded existing products or services.
Manage projects from inception to completion (or transition), including tracking and evaluation of project performance.
Ensure that projects are completed on time, within budget, and within accepted quality metrics.
Participate in project review and status meetings, and communicate project status.
Utilize six sigma and project management methodologies to ensure maximum project effectiveness.
Motivate project team to ensure optimal performance.
May assist in the development of business plans, strategies, and approaches to take advantage of business opportunities.
Accountable for accomplishing the stated project objectives within the stipulated time period and budget.
Ensure that the three constraints (quality, cost and time) that face every project are properly managed.
Lead large programs or portions of very complex programs.
Direct and coordinate the work activities of the project team.
Demonstrate a firm understanding of all nine areas of PMBOK project management and has expertise in two areas.
Experience in running project phases.
Able to oversee development of the complete project plan.
Able to establish, track, and audit project budgets, analyze variances and develop action plans as required.
Represent the organization on projects and may perform in project leadership role.
Involved in the management of project staff including project reporting, administration and communication.
Responsible for project planning, setting deliverable dates, and tracking those deliverables.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Work with the Scheduling team and Engineering Management team to ensure resource availability and allocation. Those resources could be System Technologists, Field Service Organization resources, and/or Motorola Service Shop resources.
Develop a project plan to monitor and track progress.
Manage and communicate changes to the project scope, project schedule, and project costs.
Measure project performance using appropriate tools and techniques.
Report and escalate to management as needed.
Successfully manage the relationships of all project resources.
Identify and communicate defects, via the applicable process that is found in the build of material, part numbers, and software versions to appropriate product planners to solve quality and reliability issues that impact upgrades.
Support and help drive project close-out tasks ensuring a successful project upgrade.
Lead and drive efficiency by using the tools that help drive Project Management best practices.
Look for ways to continuously improve Project Management efficiencies, and drive those efficiencies.
Aggressive/Creative problem solving skills, able to get things done in a multi-organizational environment.
Participation in quarterly project reviews.
Must be able to travel to customer locations for on-site upgrades
Strong knowledge of Motorola Solutions Astro 25 Public Safety systems.
Preferred Skills:
Experience with at least one of the following: Public Safety communications systems, Military communications, IT Networks
PMP and/or Certified Associate in Project Management (CAPM) preferred.
PM Masters Certificate preferred.
Proficient in Google Applications along with Microsoft Office (Word, Excel, PowerPoint & Projects)
Motorola Solutions Field System Integration experience is a plus
Understanding of two way radio infrastructure communications products, services, and systems.
Understanding of local public safety and federal customers, such as police, fire, emergency medical services, government agencies is a plus.
Must be a self motivated team player able to work effectively with general guidance toward objectives.
Must have excellent interpersonal, presentation, and negotiation skills.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
Travel Percentage:
50% domestic travel across the United States and Canada.
Must be able to travel to customer locations for on-site upgrades.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Basic Requirements
Required Skills:
Bachelor's degree in Business, Communication, IT, Management, or Technology
5+ years of experience in one of the followingareas: Project Management, Program Management, or Miltary experience required.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
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#LI-REMOTE
Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.