Project Manager, Market Innovation & DevelopmentEF Go Ahead ToursHiring Manager: Ashley McGlinnApplication Deadline: January 9, 2025Start Date: March 3, 2025*Preferred - at least 4+ years with EF Go Ahead Tours*
At EF Go Ahead Tours, we believe you’re never too old to be a student of the world. For 30 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.
 As a Project Manager you will sit on the Market Innovation & Development team and work directly with many departments throughout EF Go Ahead Tours. The Project Manager role has been designed to focus primarily on the Tour Change Cycle, Adhoc Changes, MID Strategic Roadmap Projects and will have involvement across functions within the department.  An in-depth knowledge of Go Ahead, our product and our travelers, as well as our policy & systems is required for this position. This includes but is not limited to tour itineraries, internal systems (ie. ABE, Zendesk, Salesforce), operational processes, and resources. Attention to detail is paramount, and qualified candidates exhibit expert-level organizational skills and exceptional critical thinking abilities.
Key Responsibilities:Tour Changes – Assist in the organization, implementation and execution of all Tour Changes, working closely with MID & Operations.Adhoc Changes – Oversee the day-to-day AdHoc Change process and champion development to automate and streamline the processTour Resources – Assist in the maintenance, creation and auditing of Tour Content resources such as trainings, messaging guidelines and knowledge hub articles.MID Projects – Partner with all MID lanes to drive strategic projects working towards shared goalsLiaise – The Project Manager role will act as a liaison across many teams, fostering an
atmosphere of collaboration

Who You Are:

You possess meticulous attention to detail with laser-like precisionYou are able to prioritize, organize, and work efficiently under pressure.You are a problem solver who can think outside of the box.You are able to communicate effectively and professionally to staff, both near and far.You are driven and a self-starter.You are both data-driven and customer centricYou are able to handle high degrees of workload and showcase the ability to consistently meet deadlines.You are thorough in your work.You love to learn and can pick up new skills with ease.You are flexible, showcasing expert ability & willingness to pivot responsibilities when needed.

Qualifications:

At least 4+ years with EF Go Ahead ToursIn-depth knowledge of Tour Resources & Tour Change CycleExperience/knowledge of Zendesk, Program Coordination & Tour Changes/Adhoc ChangespreferredBoston/East Coast based, or ability to work adjusted schedules is a plus.In great standing with your current peers and leadership team.Established success working with and supporting cross team initiativesWhy You’ll Love Working Here: Perks, Benefits, and Earning Potential 
Work remote or in our North American Headquarters where you’ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our “EF-finity” groups) and more!

In addition, you can expect:   Paid International Business Travel opportunitiesEligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per weekRobust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts Four weeks paid vacation your first year, ten paid holidays, and two floating holidays 25% company match on your 401(k) Excellent medical, dental, and vision coverage, along with life and disability insurance Paid international business travel Wellness benefits and a yearly fitness reimbursement EF program discounts including travel, language schools, childcare, and more Dependent care, healthcare, and commuter flexible spending accounts (FSAs) Discounts at local venues and businessesAbout EF Education First  At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.  When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.  Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com