Job Purpose:

The Project Manger handles assigned operational, workflow, and/or technology related projects for iLIFE operations. The Project Manager will align people, processes, information systems, and structure with the strategic direction of the agency. The role will work closely with Information Systems (IS) Project Manager in the coordination of key project tasks including, business requirements, sequencing, testing, and deployment schedules in partnership with the IT function.

Duties and Responsibilities:

Duties listed below may vary in terms of importance and others may be added or eliminated as the position develops. In addition, specific positions within this classification may have special duties and special qualifications.

Essential Job Functions:

Proactively identify factors jeopardizing the project and escalate issues to management as appropriate. Prepare and maintain project plans that include but are not limited to - project timelines, schedules, agendas and training plans to include input from technical and operational resources. Monitor project deliverables and progress through the duration of the project plan and manage deviations as appropriate, including project scope and clearly defines and quantifies each step Ensures that expectations are clear, priorities established, focus maintained, and tough decisions addressed Develops accurate project estimates that include hours, duration, cost, and resources for all phases of a project Able to recognize issues and determine priority Able to quickly isolate and independently resolve issues utilizing all available resources Provide verbal and written status reports to leadership and business units on project status and issue resolution Ability to drive root cause analysis and continuous improvement initiatives to improve systems Ensures that projects are delivered within the approved project scope and that projects meet approved project requirements The Project Manager directs the activities of project personnel and oversees other personnel, including vendors and consultants, toward successful completion of projects. Act as a Liaison between infrastructure, application development and business intelligence teams within IT and with business units outside of IT to provide information, gather requirements, and facilitate relevant discussions to include but are not limited to business requirements, functional specification, design specification, user documentation, system documentation, testing documents and help files. Assists in building business cases for process changes and investment in technology As needed, coordinates system development and deployment projects with Application Development and/or other implementation teams Helps manage the scope and change control of project in conjunction with IT management and business partners Able to create comprehensive documentation for all phases of the project including business requirements gathering Drives communication across departments and among team members, expose areas of conflict, and lead efforts to resolve communication issues and make effective decisions. Communicates with all involved teams and management to provide regular updates Acts as a coach and mentor for technical staff on project management processes and techniques Develop and produce metrics, reports, and other relevant data as needed Monitors end-user training as necessary Interfaces with external clients, vendors, and program partners as needed Fosters a positive and representative work environment, which promotes development of acceptable work ethics Practices and promotes safety in the workplace Performs other related duties as assigned and may be aligned with other programs within the agency in order to meet consumer needs and contract requirements Follows agency and internal departmental policies and procedures Perform special assignments and or projects as assigned