Job Description SummaryGrid and Electrification Software related customer equipment, facilities or infrastructure projects : responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

You will report to region Business Operations Director and will work in close cooperation with all Software (SWS)

regional functions and you will be responsible for :

• Deliver operational results for the portfolio, with key business performance indicators

including Orders, Sales, Billing, Margin, and Cash

• Manage customer relationships at multiple levels of their organization, providing

A success delivery model

• Build strong relationship with SWS customers and business stakeholders

• Work closely with GEV leadership to investigate, analyze and resolve customer

issues in a timely manner

• Drive operational excellence and rigor on Fulfilment of metrics and quality to deliver

process excellence and Track performance in key areas such as EHS, customer

satisfaction, productivity and talent development

•Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates

for SWS financials. Understand trends and drivers, and effectively communicate risks,

opportunities, changes, and key gap closure activities

• Own and drive a cash target (including inventory) and resolve key past due or

collection issues

• Drive improvement through identification and implementation of corrective and

preventative actions

• Assist with short and long-term business planning (i.e. Op Plan, Growth Play Book)

• Own Customer Playbooks and work with the local area sales team to develop

retention, growth, risk, and fulfillment strategies

• Work with all functional and Products teams to explore growth opportunities both

providing input on what the sub-region’s needs are as well as executing offerings

• Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented within

the team

• Maximize cross collaboration between SWS team and other GEV teams

Required Qualifications

• Bachelor's degree from an accredited university or college with a Science,

Engineering, or Project/Business Management qualification

• Minimum of 10 to 12 years of Business experience, leading Operations and services

and project Management with a strong technical knowledge of the SWS preferably

• Minimum of 5 years of management experience with direct reports

• Customer success oriented, able to bridge each internal Milestones/delivery to a

customer success and added value

• Profit & Loss (P&L) leadership experience, which includes short and long-term

business planning

• Strong financial acumen including the management of revenue, cost, and cash

Collection

• Monitor control & mitigate financial, technical, commercial risks & opportunities

• Rigorous and having a strong financial/operational discipline to drive the governance

and the operational rhythm across his sub-region and consolidate with the region and

support functions

• International operations experience in managing complex projects (including Turnkey

projects and large SW projects) along with the building of cross cultural and virtual

teams

• Demonstrated improved operational efficiencies in Software and IT delivery

Programs

• Technical capabilities in the SWS domain, enabling him to identify the technical

challenges and Risks and opportunity and drive the broader technical community to

deliver

• Strong people leadership, able to lead a remote and multi-cultural team and brig it to

achieve great operational results

• Effective communication skills addressing different audiences and influencing

internal and external executive audiences contributing effectively to promote and

increase the attraction of SWS services to bring talents on board to sustain the growth

and the changes

• Experience in developing and maintaining customer relationships. Customer

networking at an executive level to ease the business execution and able to detect,

create and bring opportunities to maturity to support the commercial effort to sustain

the growth

• Contractual acumen

• Arabic speaking is preferable.

Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
 

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position