Job Title: Project Manager Job Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. We are looking for an Infrastructure Project Manager with experience in managing IT projects, specifically focused on Windows environment updates and maintenance. This role will be responsible for coordinating and overseeing the implementation of updates, ensuring system stability and operational efficiency across the organization. **Responsibilities:** + Update Management: Oversee the planning, testing, and deployment of Windows and other critical system updates. + Team Coordination: Work closely with support, infrastructure, and security teams to ensure efficient implementation. + Resource Optimization: Manage hardware and software to maximize performance and availability. + Monitoring & Reporting: Track KPIs, generate status reports, and identify infrastructure issues. + Incident Management: Troubleshoot post-update issues and minimize operational impact. + Stakeholder Communication: Serve as a key contact between the IT team and business areas. + Continuous Improvement: Implement processes to enhance patch management and update administration. **Requirements:** + Previous experience as an Infrastructure Project Manager. + Knowledge of Windows Update, SCCM, Intune, and software deployment tools. + Strong project management skills, with PMP, ITIL, or similar **Certifications (preferred):** + Experience in corporate environments with multiple devices and users. + Leadership, communication, and problem-solving skills. \#ConcentrixCatalyst Location: MEX Work-at-Home Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**