Key Responsibilities:
Coordinate and support regional internal audit and external inspections, ensuring compliance and delivering against KPIs.Partner with Country Development IT Heads regarding demand planning and technology strategy within a regionRepresent the business for issue and request escalation from country and region to Development IT leadership and other service functions.Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area.Deliver products according to strategy and with reusability.Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.Deliver products / projects according to IT strategy and ensure solutions are efficient, cost effective, “fit for purpose” and can leveraged for other purposes or organizations.Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include Inspection readiness and conclusion.Essential Requirements:
At least 10+ years of relevant experience in IT Service Management, Project Management, or related roles.Stakeholder Engagement experience – candidate will be required to: manage relationships with key Development leaders in their region and Work closely with key Development leaders to understand businessOperational Excellence experience - candidate will serve as the single point of contact for all escalations. To excel in this role, they must be able to navigate the operational landscape and deliver positive outcomes.Digital & Technically consult - Novartis is on a digitally focused. The candidate will need to be technically savvy and have a pulse on industry wide standards.Spanish / English language proficiency (reading, writing and communication) is necessary.Business Application Support experience including: ITIL experience ,Service delivery and demand management experience ,Proficiency in using ITSM tools and platforms, such as ServiceNow etc.Regulatory Best Practices - Knowledge pharmaceutical good practices (GxP, GcP etc.). Other highly regulated industries will be considered.Project Methodologies (Agile, Waterfall methodologies)Desirable Requirements:
Portuguese.
Risk Management.
ITIL Foundation certification
Certification in Scrum methodology
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Division Operations Business Unit CTS Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Technology Transformation Job Type Full time Employment Type Regular Shift Work No Apply to Job Job ID REQ-10038693 Project Manager Associate Director DDIT Dev. Medical Operations Apply to Job