The Project Manager drives customer satisfaction and trust by delivering as planned and communicating proactively.

He/she leads the delivery project team and coordinates all the stakeholders by ensuring a correct planning, execution, quality, monitoring and handover, with the use of KONE methodologies and tools.

Finally, he/she drives profitability by ensuring contractual fulfilment and reaching financial targets.

Responsibilities and key activities

Accountable for project scope, cost, and schedule management, and delivering the project within the defined contractual requirements and KONE objectivesProactive management of customer communication throughout the project, understanding of customer needs, objectives and promoting a trustful environment.Manages, leads and encourages the full chain project team to meet customer´s expectations. Communicates clearly, transparently and promotes active collaboration and caring of each other to reach mutual success for KONE and the customer.Sets clear targets for the project and plans accordingly. Plans and ensures sufficient project resourcing and competences.Ensure continuous risk and upsides management of the project, with specific focus on risk identification, mitigation, planning, escalation if needed and recovery actions, and on the other hand adding value by promotion of variations selling during the whole life-cycle of the projectEnsure integrated project planning and management with customers and KONE full chain teams.Responsible for successful project framework implementation meaning project gates and project reviews according to project complexity with special focus on project governance (i.e. steerings)Ensures correct project’s financial planning and forecasting, cash flow management and revenue management.Responsible for actively driving Sales-to-Operations handover quality, accountable for handovers to Customer and Service as well as project closing activitiesMaintains safety awareness amongst employees and subcontractors leading by own example. Is aware of safety customer requirements and KONE Safety workplace requirementsPlanning of the Installation and tester resources together with relevant resource manager.Promoting the usage of lean practices at work.

Safety

Proactivity in Safety, leading by example

Customer

NPI for handover transactional surveys (CTS)

 Quality

Installation quality evaluation (IQE)First year call out rate (FYCOR)​

Financials

Pre-to-forecasted margin (P2F)Accuracy of ForecastCMII and P2P at project closingChange orders, monetary value and CMIICash to cost, cashflow, account receivable.Professional requirementsProject Management (KONE Project Management Certification is required)Safety and quality managementRisk and opportunity managementCustomer relationship managementProject financial management e.g. controlling costsGeneral contractual understandingGeneral understanding of KONE end-to-end delivery processUnderstanding of relevant laws, standards, norms and other requirementsBasic construction management and building system knowledge.Entry-level requirementsProject management experienceExperience from customer organization or interface recommended.Educational qualification (college/university)English (practitioner)

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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