Primary objective:
Drive profitable growth and execution of strategy through priority projects across Global Technical Services. Participate to the definition of the infrastructure and capabilities required to create competitive advantage for ResMed and the creation of a scalable and flexible operating environment with an emphasis on Value Creation and Customer Satisfaction.
 
Job environment:
• The role requires transversal management of complex strategic initiatives and the need to build highly effective, cross-boundary working relationships with culturally diverse commercial and operations teams.
• The Project Manager is responsible for exceeding expectations through superior implementation, delivery and management of assigned projects. The Project Manager oversees Operations-wide projects, develops comprehensive project plans and manages project team and stakeholders throughout the complete project life cycle.
• This role supports the project team in creation and continuous improvement of our project delivery framework, methodologies and processes.
• He/she also provides support to Business Excellence champions network and participates or leads Business Excellence initiatives.
• This role requires the ability to lead and motivate people, encourage teamwork, ability to communicate effectively with senior leadership, and possesses a clear vision of what determines a successful solution for the work effort and for the company.
 
Accountabilities:
• Oversees detailed project activities and manages multiple projects simultaneously
• Participate to the design of the Global Technical Services Strategy and Objectives
• Gathers system requirements and design solutions to business needs for optimal implementation and user experience.
• Manages project risk, schedule, and budget
• Maintains contact and communication with all project team members and other participants to ensure conformance with requirements of each project, user & business expectations.
• Implements strong project governance methodologies and best practices (prioritization & intake management, risk & issue management, planning, resource management, stakeholder engagement, decision making & reporting)
• Deliver change projects — applying methodology to analyze key components of the business and commercial model, processes and systems; synthesis of analysis into operational insights and practical recommendations.
• Drive initiatives to leverage the level of services we provide to our customers to achieve meaningful customer loyalty while accessing improved efficiency across the organization.
• Drive projects for a greater standardization of processes and systems
• Collaborate with leaders to develop and define clear SLAs and Project Metrics
• Be a key champion for change; balance the need to protect the core yet be prepared to disrupt pre-existing industry structure and market conditions where there is potential to unlock value.
• Conduct all business activities in compliance with ethics, legal and regulatory requirements.
 
Position challenges:
• Act as the first point of contact in a project; close collaboration and close communication with the various business interfaces
• Work continuously on the improvement of existing processes
• Lead all kinds of projects which are not limited to a size
• Regular project reporting (costs, deadlines, project progress, project goals, risks, etc.)
• Professional and objective-oriented planning and control of all relevant tasks in the project
• Ability to navigate and deliver through a complex change environment and with culturally different teams
• Drive projects for business process and systems redesign and transformation, delivering results and improvements
• Balance the need to deliver short term results with the need to create the conditions for sustainable long term growth
• Ensuring a culture of customer focus throughout the business
• Work with operational discipline, across multiple geographic markets with competing priorities to support profitable growth
• Business awareness — Ability to use changes in legislation to develop new opportunities. Keeps up to date with current trends in the business environment
• Significant travel may be required
 
Skills & Experience:
• Leadership: Create an environment that empowers others to give their best, take risks & unlock value.
• Results Orientation: Highly motivated to excel; takes ownership for actions or decisions.
• Problem Solving: Able to work with complexity and ambiguity to find creative solutions to problems.
• Collaboration: Persuades and influences effectively across organizational boundaries.
• Innovation: Thinks creatively and adapts quickly to achieve impact.
• On-going Development: Passion for supporting the development of the business and to think and act strategically
• Cultural Diversity: Strong knowledge, understanding and sensitivity to differing cultural perspectives.
 
Experience & Qualifications:
• Superior organizational and project management skills
• Experience managing multiple concurrent projects with diverse working groups with an eye toward project dependencies
• Ability to work in a fast paced, high-pressure environment on a high performing team
• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the implementation team with minimal supervision
• Strong communication skills
• Autonomous and objective-oriented working method
• Experience of working in different geographies
• Strong experience in managing large scale project across different departments and geographies
• Proficient knowledge of MS Office applications and project management tools
 
Required:
• Excellent business English
• Bachelor’s degree or relevant work experience

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.