Role Proficiency:

Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction.

Outcomes:

     Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)      Maintain regular communication with customer; addressing needs through empathy with their environment      Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result.      Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.      Implement the governance model defined for similar projects      Track and reports project KPIs and analyze project health      Effective implementation of software delivery methodologies to improve project KPIs      Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team      Adopt and build software engineering best practices which can be leveraged by other teams

Measures of Outcomes:

     Sprint velocity/team productivity      Planned schedule vs actual      Planned effort vs actual      Planned cost vs actual      Retention      Requirement stability and effectiveness of scope change management      Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)      Risk management index      Adoption of reusable components and artefacts   Customer satisfaction Team satisfaction

Outputs Expected:

Scope Management :

Conduct requirements analysis
requirements elicitation
scope control and prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents
traceability matrix
bridge documents
analysis methodologies and solution artefacts Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization

Estimation and Resource Planning:

Consolidate estimates at a solution level
evaluate risks and validate estimates from a technical standpoint
with assumptions
scope and boundaries defined Review and validate estimates across service lines Conduct resource planning (pyramid
people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role
considering the constraints
pre-requisites and other project specific KPIs

Project/ Schedule Management:

Plan and manage multiple small projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple
small projects/ modules Anticipate items that cause schedule delays
schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work
plan and track the activities closely and report the progress on a regular basis

Risk/Issue management:

Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project
communicate them to all relevant stakeholders and closely track the impact

Stakeholder Management:

Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same

Test and Defect Management :

Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results

Software Development Process Tools & Techniques:

Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals
ensure process compliance and mentor the team

Governance:

Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes

Domain / Industry Knowledge:

Understand how the proposed solution meets client requirements

Technology Concepts:

Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or in upgrading skills of the team

Profitability Management:

Analyze profitability for project Create profitability sheet based on resource plan Modify parameters within profitability sheet and identify impact on margins

Pricing Models:

Define the pricing models for medium complex projects Conduct estimation for medium complex projects.

Knowledge Management (KM):

Establish a KM plan and platform that can be leveraged by new joiners to the project Ensure the learning's from the project are contributed to the KM repository

Account Management Processes and Tools:

Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas
automation
etc

Solution Structuring:

Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes Carve out simple solution / POC to build confident in the solution

Self-Development and Organizational initiatives:

Review other project artefacts and assess the health of the same Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality

Team Development:

Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team Provide feedback and enable the team to perform independently and grow

Skill Examples:

     Impact and Influence      Identify project risks and define action plans to manage      Define a project plan by breaking it down into individual project tasks      Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications      Delegate tasks and manage team member contributions appropriately      Assess the project heath using quantitative measures and change the course of action as needed

Knowledge Examples:

     Technologies to be implemented within the project      Structured project management methodologies (e.g. agile techniques)      Estimation techniques      Metrics analysis and quantitative management      Root cause analysis      People management including goal setting growth aspects and coaching      Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards

Additional Comments:

Description: UST® is looking for a highly energetic and collaborative Salesforce Project manager You will be responsible for the administrative, coaching and leadership roles that make Scrum development/delivery possible. Responsibilities: As a SFDC PM you will be expected to • Guide the team and organization on how to use Agile/Scrum practices and values to delight customers. • Plan, coordinate, monitor, and support the implementation of multiple small to medium systems and/or products. • Guide the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. • Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. • Guide the team's operations by facilitating ceremonies (e.g. daily standup, sprint planning) and instill Agile principles into daily activities to ensure smooth functioning of the delivery team. • Shield the team from interruptions, proactively identify and remove impediments that may impact the delivery of the product. • Act as a buffer between the team and process overhead, so each team member can focus on the timely delivery of software. • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving. • Facilitate getting the work done without coercion, assigning, or dictating the work. • Facilitate discussion, decision making, and conflict resolution • Assist with internal and external communication, improving transparency, and radiating information. • Keep external stakeholders, collaborators, and other interested parties well-informed on team progress and activities. • Support and educate the Product Owner, especially on grooming and maintaining the product backlog • Provide all support to the team using a servant leadership style whenever possible, and leading by example Requirements: • Requires BS/BA in Computer Science, Engineering, or related discipline with IT focus degree; minimum of 3 years’ experience implementing Agile methodologies; or any combination of education and experience, which would provide an equivalent background. • Preferred CSM, CSPO or equivalent. • Preferred experience within small sized Agile implementations (e.g. 1-5 teams). • Business analysis skills • Knowledge and experience in Scaled Agile Framework (SAFe) Proficiency • Capable of partnering with the product owner/business partners to co-create value and communicate with all levels of stakeholders. • Finance experience is an added advantage Experience working in Salesforce Project • Experience in atleast 2 large Salesforce implementations (of not less than 10,000 users), and of having done Technical Solutioning – evaluating Configuration vs Coding and making the best choices for Customization • Experience in Vlocity is a huge plus • Good to have – Knowledge on HTML/HTML5, CSS, XML, AJAX, Web-services, Google APIs, JQuery/any other java-script framework. Object oriented programming experience in J2EE/.Net platforms. Experience managing project in Oministudio, Salesforce.com LIGHTNING version, including working on Aura framework, and creating Lightning components/LWC.