Pacific Program Management is now Cresa! At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider's edge. Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients' aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity. We believe in being the change. We work together to find new ways of doing things that create value for our clients - and for each other. Because there is not much that feels better than collaborating to make a positive difference each day. At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions. Job Summary The Project Manager 1 - Vendor Operations, Account is an account-based position that manages and leads the coordination of activities of an internal team and vendor partners to provide complete support to the client, both internal and external, for all project requests. A successful candidate has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners and lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction both internally and externally. Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. This is a vital operational role that owns vendor relationships, vendor route analysis, and being the steward of vendor escalations throughout North America. This role is comfortable and effective at distilling and translating details and ambiguity to a large audience. This person must be client focused and service driven; can build and maintain trust with the client and team; maintain the highest integrity even if it's the harder path; be honest but respectful with the client and team; and provide strong leadership to clients, and colleagues at all levels of this organization. Key Responsibilities * Understands and is fluent in vendor policies and associated contractual requirements. * Partner across teams (vendors, Accounts Payable, client, internal, etc.) to communicate changes in vendor's performance. * Coordinate and thoroughly track vendor escalations to support customer, teams, and key stakeholders - ensuring final resolution and collection of lessons learned documentation. * Oversee special projects that enable larger account initiatives (ie: box replenishment, durables program). * Develop and drive work vendor routing schedules to optimize efficiency and profitability of service lines and reduce opportunity for error/mishandling of equipment * Refresh and deliver routine and ad hoc vendor reporting. * Support Operations performance management team and Account leadership in tracking and achieving all Vendor Service level Agreements (SLAs). * Determine cost of operations by establishing standard costs and collecting operational data. * Increase productivity by developing vendor crew calculations of expenses and assisting Account Critical Operations Teams during budget cycles. * Maintain confidentiality around financial information. * Provide timely response to customer inquiries, work requests, and concerns. * Actively support the internal team that focuses on vendor analysis * Manage and deliver on multiple simultaneous projects of mid to high complexity from inception to close out. * Support project management leadership on high complexity projects (coordination, onsite support, meeting notes, etc.) * Responsible for developing and managing scope, schedule, and budget for each project. * Manage all facets of project management including design and test fit drawings, building and site requirements, schedule, procurement, quality & risk, vendor performance for local moves, and building launches. * Provide measurable and timely response to client inquiries, work requests, and concerns. * Communicate directly with client to define project goals and provide reports on project status and variances. * Identify project resources from pre-qualified lists, conduct request for proposals, and completes bid analysis for approval. * Develop and lead a project team of key stakeholders, internal team members, and vendor partners to meet the deliverables of the project. * Demonstrate capability to read and understand project documents including but not limited to agreements, contracts, drawings, client work requests, vendor proposals, electrical, data management documents, and building infrastructure documents * Conduct onsite field audits before, during, and after completion of project. * Develop and maintain complete knowledge of vendor processes, deliverables, service, and material capabilities. * Oversee the project administrative processes and maintain accurate project documentation files in a timely manner. * Facilitate project meetings and ensure that all meetings are accurately documented, and meeting minutes are distributed. * Assess, manage, and report out on project risks, issues, and resolutions to project management leadership and other necessary partners. * Demonstrate ability to effectively manage high-sensitivity customers, vendors, and situations at the project (tactical) level. Escalate to project management leadership or appropriate parties for program (strategic) level situations. * Demonstrate initiative and act on program-level needs as they arise or escalate to leadership as needed. * Actively support the internal team that focuses on business development. * Participate/support vendor meetings (move, launch, furniture vendor meetings, etc.) * Lead external and internal cross-trainings with vendor-partners as assigned by project management leadership. * Contribute to process initiatives, and coordinate efforts and assistance on implementation. * Manage all internal administrative tasks (Timesheets, PTO, Expense reporting, etc.) * Perform core management / leadership responsibilities to direct reports (1:1 meetings, performance reviews, career conversations, onboarding, assigning work, etc.) * Establish a working relationship with business line space program manager. Qualifications * Minimum 5-7 years of related experience in project management and/or real estate and facilities management. * Bachelor's degree (BA/BS/BEng/BArch) preferred * Proficiency with MS Office Suite (Outlook, Excel, OneNote), and other data management software. * Strong verbal and written communication skills; role requires daily communication with client and team members. * Must be able to inspect design plans and documents for accuracy. * Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making with both client and team members. * Maintains a courteous and professional manner, works well in a team environment. Physical Requirements * Must be able to move within and between client buildings more than 50% of the day. * May have extended time periods of sitting in front of a computer monitor. * The person in this role needs to be able to occasionally lift up to 25 pounds. * Able to travel as needed for individual projects within North America. EEOC We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.