Project Manager - Service Delivery Job ID: 4981 Location: New Kensington, PA, US, 15068 **We are looking for a Sr. Project Manager (CSA III) to join our team at Innomotics.** **The Industry-Leader of Motors and Drives** Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants. **Our Most Powerful Engine: Our People** We are a team of more than 15,000 dedicated experts, doers, innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN. **Your Future Role** As aCustomer Service AdvocateIII(CSA)you will be representing and championing our customers' needs.If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting theInnomoticsNew Kensington Large Drives customers. This role is based out of the New Kensington, PA facility. Local candidates are preferred, but we are open to candidates in the following geographies: Norwood, OH and Alpharetta, GA. The following is what we believe isrequiredto do this job well: + You Enjoy Interacting with Peopleand PossessSuperior Communication Skills:We'relooking for someone who genuinely likes helping people and making each interaction a comforting experience. Customer Service Advocates (CSAs) are the primary point of customer contact for aftermarket and field support.Your main job is communicating (and problem solving) with our customers. As such, this position requires strength in both verbal & written communication. Customer Service Advocates (CSAs) willalsointeract with all aspects of Innomotics internal teams & departments such asManagement,Sales, R&D, Engineering, Quality,Purchasing. + Positive Attitude:We want you to enjoy your job! A great attitude will help you fit in with our encouraging, fun & highly interactive team.Positive team membersfindthe goodeven in challenging situations, are encouraging & uplifting, and motivate others around them.A positive attitude can have a significant impact on customer experience, canset the tone fora customerinteraction, and can help customers feel valued and understood.We want to create positivecreate memorable experiences that can lead to customer loyalty and word-of-mouth.  + Technical Experience:Familiar withindustrial/mechanicalapplications, aftermarket service & support functions, equipment startup & commissioning,or similar.Comfortable and willing to learn new things, process oriented with acontinuous improvement mindset. A successful candidate should be familiar with Variable Frequency Drives & Motors, Electrical Control Systems,PLC/HMI/SCADA applications, generalOSHA guidelines. **Primary Responsibilities** : + Simultaneous management of multiple complex projects throughout theprojectlife cycle by tracking progress and reporting results to core team members and other stakeholders. + Demonstrated capability leading multiple large, high complexity and/or strategic projects and teams. + Lead&manageCustomer Service (CS)projects, ensuringtimely&budget-conscious delivery while meeting all projectobjectives. + Utilizeappropriate toolsfor comprehensive project management, including planning,execution,documentation, and communication. + Develop andmaintaindetailed project plans, schedules, and budgets, tailored tocustomer/projectspecific requirements. + Support Customers by navigating them through theInnomoticsprocesses&contacts. + Lead all aspects of assigned VIP & TSA Customer business. + Applyproject management & engineeringexpertiseto resolve project challenges andprovidetechnical guidance throughout the project life cycle. + Monitor project performance,identifypotential risks, and implement effective mitigation strategies. + Ensure projectscomply withindustry standards, safety regulationsand company policies focused on Environmental, Health and Safety. + Leads all aspects of project communications (reporting, correspondence, meetings, etc.) + Requests and supervises the project team + Ensures that allproject deliverables &requirements are complete + Forecasts (with team) and handles risks& opportunities + Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing. + Next level of support above tactical project managementto ensurepositive customer experience + Coordinates installation, commissioning,troubleshooting, site support,and training efforts + Verifies,requests, andacquirescustomer acceptance of the system + Maintains lessons learned throughout the entirety of the project + Closes the project at completion and archives project files + Executes a variety ofadditionalproject management activitiesand support. + Maintainsandmonitors projectcosts &margin throughout project lifecycle + Work with the Manager, Finance, & Operations to manage account budgets, forecasts, and financial performance. **Your Profile** **Required Knowledge/Skills, Education, and Experience:** + BS Degree in Project Management, Business, Engineering, or related field + 10+ years of project management or related experience. + Proven track record of building and managing client relationships, delivering successful service solutions for industrial applications within scope, on time and on budget. + Experience working with a cross-functional, geographically dispersed team and customer base and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions. + Experience leveraging quantitative assessment and analysis for decision-making and prioritization. + Ability to quickly learn, understand, and work with new & emerging technologies, methodologies, and solutions as it relates to service projects & deliverables. + Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently + Excellent communication and presentation skills + Quality Orientation -accurately checking processes and task requirements for the project + Potential for 15% travel based on customer requested meetings and support **Preferred Knowledge/Skills, Education, and Experience:** + Master’s Degree or MBA Preferred or extensive equivalent experience + Electrical/Industrial Equipment Knowledge: Engineering or Technical background + Variable frequency drives, motor & motor controller experience + PLC/SCADA, Automation & Control, HMI, Industrial process control, Motors/Drives + Proven track record of complex Project Management experience: Nuclear, Power Gen, Oil/Gas + Proficient in Microsoft Office programs + Demonstrated customer service experience, negotiations, + SAP or Similar ERP Experience The pay range for this position is $87,000 - $149,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. **What’s IN it for you (Our Benefits)** + Competitive compensation based on qualifications + Medical, dental, prescription and vision coverage, first day of employment + Matching 401(k) (immediate employer match) + Competitive paid time off plan, paid holidays, and floating holidays + Career development opportunities + Education and tuition reimbursement programs available + Flexibility to work remote a few days a week + Paid parental leave **Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion** Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. Jobs at Innomotics (https://www.innomotics.com/hub/en/company/careers) : Find out more about jobs & careers at Innomotics. **EEO is the Law** Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . **Pay Transparency Non-Discrimination Provision** Innomotics follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) . **California Privacy Notice** California residents have the right to receive additional notices about their personal information. To learn more, Click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) . **Nearest Major Market:** Pittsburgh Apply now »