Project/Program Aide - Part/Time Communications & Customer Service Job Description: Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we’re looking to hire talented folks with a love of learning to make it all possible. Customer Care Ambassadors Location: Major NJ TRANSIT Stations and Facilities Position Type: Part-Time Position Overview: NJ TRANSIT is seeking enthusiastic and customer-focused individuals to join the team as Customer Care Ambassadors . This vital role is part of a pilot program dedicated to enhancing the customer experience by providing real-time travel assistance and support at NJ TRANSIT’s major stations and facilities, beginning with Newark Penn Station and Penn Station New York. Customer Care Ambassadors serve as the face of NJ TRANSIT, ensuring that every customer interaction is positive, helpful, and informed. Customer Care Ambassadors report to the Senior Director, Customer Service through the Customer Service Department. Key Responsibilities: + Trip Planning and Connections: Assist customers in planning their journeys, including selecting routes, understanding schedules, and making connections between trains, buses, and other transit options. + Service Disruption Support: Guide and inform customers during delays, cancellations, or rerouted services, ensuring they have clear and accurate real-time information to reach their destinations. + Customer Inquiries: Respond to questions about fares, schedules, platform locations, and NJ TRANSIT services with professionalism and courtesy. + Real-Time Updates: Stay informed of service changes, alerts, and updates to provide accurate and timely information to customers. + Customer Engagement: Act as a friendly and approachable representative of NJ TRANSIT, fostering a welcoming and inclusive atmosphere in all interactions. Qualifications: + Education and Experience: + High school diploma or equivalent required. + Prior experience in customer service, hospitality, or a related field preferred. + Skills: + Excellent interpersonal and communication skills. + Ability to remain calm and helpful in high-pressure situations. + Proficiency in English; multilingual skills are preferred. + Attributes: + Passion for helping others and delivering outstanding customer service. + Strong problem-solving abilities and a proactive attitude. + Reliable, punctual, and professional demeanor Additional Requirements: + Technology Use: Comfort using handheld devices, such as tablets or smartphones, to access real-time schedules, maps, and service updates. + Mobility: Ability to stand and walk for extended periods while navigating stations and assisting customers. + Schedule: Must commit to a minimum of 20 hours per week. Shifts will be Monday to Friday from 6am - 10am and 3pm - 7pm. What We Offer: + Competitive salary and travel privileges on NJ TRANSIT services. + Comprehensive training on NJ TRANSIT operations, schedules, and accessibility protocols. + Opportunity to make a meaningful impact by enhancing the travel experience for thousands of customers daily. Join the team as a Customer Care Ambassador and become a part of NJ TRANSIT’s mission to provide safe, reliable, and customer-focused transportation. Apply today and help us keep New Jersey moving! At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team. Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST