Purpose

Under general supervision, the Project & Program Manager is the primary contact for Surveillance Product implementations. The Project Manager works directly with Client and Internal team members to ensure projects are delivered on time and in scope.

Duties and responsibilities

In this role, the Project & Program Manager will help customers succeed by performing the following:

Provide outstanding client service and detailed Project Management.Work closely with both internal and external resources to achieve effective and efficient implementations.Build relationships over the phone with Clinical and IT professionals.Manage sensitive data in a HIPAA-compliant environment.Lead system requirements review, critical design review, test readiness review and post-implementation review.Act as an advocate for our products and project management process.Host internal and client meetings creating appropriate presentations.Keep project plans, issues list and status documentation up to date.Work towards company defined metric goals.

Job Qualifications

Education:

BS/BA in business administration, management information systems or other related degree required

Experience:

2 - 4 years of experience in project management or an equivalent role or Master’s Degree and 0 – 2 years related experienceExperience implementing software preferredExperience managing mid-sized projects and juggling multiple projects at onceHealthcare experience preferred

Travel Requirements

No travel required.

Working Conditions

Normal office environment.