**Purpose** Under general supervision, the **Project & Program Manager** is the primary contact for Surveillance Product implementations. The Project Manager works directly with Client and Internal team members to ensure projects are delivered on time and in scope. **Duties and responsibilities** In this role, the Project & Program Manager will help customers succeed by performing the following: + Provide outstanding client service and detailed Project Management. + Work closely with both internal and external resources to achieve effective and efficient implementations. + Build relationships over the phone with Clinical and IT professionals. + Manage sensitive data in a HIPAA-compliant environment. + Lead system requirements review, critical design review, test readiness review and post-implementation review. + Act as an advocate for our products and project management process. + Host internal and client meetings creating appropriate presentations. + Keep project plans, issues list and status documentation up to date. + Work towards company defined metric goals. **Job Qualifications** Education: + BS/BA in business administration, management information systems or other related degree required Experience: + 2 - 4 years of experience in project management or an equivalent role or Master’s Degree and 0 – 2 years related experience + Experience implementing software preferred + Experience managing mid-sized projects and juggling multiple projects at once + Healthcare experience preferred **Travel Requirements** + No travel required. **Working Conditions** + Normal office environment. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.