Who are we and what we stand for?

Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

Our mission is to be the trusted partner in Sustainability and Efficiency.

Scope & Environment

You will join the Global Customer Projects organization of Schneider Electric, and specifically the teams who are in charge of delivering large and complex multi-country projects to our customers.

You will report solid line to our VP of Customer Satisfaction & Quality for this organization and follow the leadership of the GAC IG Lead.

Within this organization, our Internet Giants projects represent a key and growing business.

You will partner with the different GAC organizations, manufacturing plants and Line of Business  on a day-to-day basis to help deliver best-in-class quality for all our business to customers.

Mission

You will manage the Project Quality function to ensure the risk assessment and control of the quality risks as well as the non-conformities to maximize customer satisfaction and ensure legal and ISO9001 requirements.

In this role you are appointed as GAC IG PQL, having authority to manage quality issues and unrestricted access to Top Management.

Your Role – Magic happens when you bring great people together

Quality management system / ISO certification (9001) \:

·  You will participate in internal/external audits organized by the Quality Systems Lead in GCP Ops upon request by the QMS lead.

·  You will support in the management of ISO NC, observations and opportunities for improvement identified.

Quality all along the project's lifecycle\:

·  You will support the tender manager, during the selling phase, to analyze quality requirements, assess their impact and propose mitigation plans to minimize the risk.

·  You will build the Project Quality Plan (PQP) and verify the following documentation is created\: Inspection and Test Plan (IPT) by the technical team.  including internal and external audits, surveillance of design and manufacturing activities. You will also validate the major quality deliverables (included End of Manufacturing Reports / declarations of conformity signed by the plants).

·  You will manage internal non-conformities/exemptions with the customer. Internal Group Complaints will be managed using I2P in Salesforce (cases, CRs, CMIs, BRE, …). If necessary, you will develop Root Cause Analysis for the NC using the 8D methodology, Fishbone, 5 Why’s, as well deploy corrective and preventive actions.

·  You will manage external non-conformities with the support of the Supply Chain team who is responsible for the certification and qualification of the suppliers.

·  You will attend projects meetings and regularly report to the Project Manager and to the customer the progress of quality actions and provide alerts when a quality risk may impact the project objectives.

·  If needed, you will organize, in collaboration with the project team and with the customer, on/off site inspections related to orders placed through the supply chain, liaising with project personnel and manufacturing facilities / companies to ensure that quality requirements are cascaded, are understood and are being met.

·  You will monitor performance metrics to track quality performance throughout the project lifecycle.

·  You will participate and animate the lessons learned of the project to ensure that quality issues encountered during the execution of projects are being reported in the LL Data base, and therefore re-use (return of experience).

Customer experience\:

·  You will conduct, in collaboration with account managers, and project managers customer interviews in order to measure the level of customer satisfaction (NSS, Net sentiment score).

·  You will analyze feedback in order to define and select improvement actions to be included in the activity of continuous improvement action plan as well as the LL.