SUMMARY:

Responsible for providing the analysis, administration of comprehensive remote laboratory services, policies, programs, and practices in the area of assignment; provides feedback and guidance to employees and management, using fundamental to intermediate professional and technical knowledge of functional areas or related equipment, testing, and procedures.

 

ESSENTIAL FUNCTIONS:

Serves as a lead to customers to include providing project management direction, information and oversight while embedded on-site in the customer's operations; serves as the primary point of contact to clients regarding project updates, issues, deliverables, and scope changes; leads client meetings as needed. Prepares remote lab unit with correct instrumentation and operations plans to meet customer needs; physically travels to the site and manages the set-up and operation of the lab unit at the customer site; hires appropriate temp labor or manages labor scheduling from existing staff. Overseeing or reviewing, completing, and processing comprehensive types of forms, documents, databases, and related materials and information. Provides a variety of services using lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal including samples that involve complex administration. Determines short-holds and rush samples and prioritizes based on project requirements. Provides fundamental to intermediate analysis, interpretation, and counsel to customers, management, and functional leaders regarding area policies, programs, and practices; involves comprehensive operations, instrumentation management, and leading implementation and change to fit the customer need for each set-up. Problem solves alternatives to project issues, delays, etc. that could impact either the quality or turn-around-time of the results and communicates alternatives, when feasible, in a positive and professional manner with the customer. Provides fundamental- to intermediate-level research, feedback, and decisions to resolve management and employee questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required. Performs, analyzes, and reviews fundamental t0 intermediate operations, results, feedback, and related information on an ongoing to as-needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals, and recommendations to management and customers. Ensures the accuracy of tests, equipment, actions, procedures, and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies. Assists with developing or participating in area or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction, and presents information to management. Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.  

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry/biochemistry or a closely related field. Two (2) years of experience in technical programs or operations; OR an equivalent combination of education, training, and experience.

 

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Requires valid Driver's License

 

Required Knowledge and Skills

Required Knowledge:

Fundamental to intermediate, practices and techniques in chemistry/biochemistry. Principles and practices of administrating area program. Applicable laws, codes, regulations, and policies and procedures. Fundamental to intermediate methods to resolve area problems, questions and concerns. Comprehensive understanding of applicable area laws, codes, and regulations. Understanding of comprehensive testing tools, equipment, and calibration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar, and punctuation.

 

Required Skills:

Overseeing and administering comprehensive and various area functions. Training others in policies and procedures related to the work. Serving as a team member and the development and management of projects. Operating in both a team and individual contributor environment. Interpreting, applying, and explaining applicable laws, codes, and regulations. Preparing fundamental to intermediate functional reports, correspondence, and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of teamwork work, work unit goals, objectives and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

 

WORKING ENVIRONMENT: Work is subject to travel.