Lead a team of technical customer service admins/planners, providing guidance, support, and direction to ensure the team's success.

Manage budget, merits and salaries

Foster a positive team environment, promoting teamwork, morale, and a customer-centric culture

Coach, mentor, and develop team members, offering constructive feedback, professional development opportunities, and training programs to enhance skills and performance

Serve as a point of contact for escalated internal or customer inquiries and complex issues, facilitating resolutions and ensuring customer satisfaction

Monitor team performance metrics, conduct regular performance evaluations, and provide feedback to team members

Prepare and analyze reports on departmental performance metrics, presenting findings and recommendations to upper management.

Lead a team of technical customer service admins/planners, providing guidance, support, and direction to ensure the team's success.

Manage budget, merits and salaries

Foster a positive team environment, promoting teamwork, morale, and a customer-centric culture

Coach, mentor, and develop team members, offering constructive feedback, professional development opportunities, and training programs to enhance skills and performance

Serve as a point of contact for escalated internal or customer inquiries and complex issues, facilitating resolutions and ensuring customer satisfaction

Monitor team performance metrics, conduct regular performance evaluations, and provide feedback to team members

Prepare and analyze reports on departmental performance metrics, presenting findings and recommendations to upper management.