SUMMARY

Provides administrative support in a variety of routine processes and office support functions. A certain degree of creativity and latitude required.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Perform administration and systems management in Cloud environments (i.e., Microsoft Azure, Amazon Web Services, etc.). Develop, build, configure, customize, and maintain Office 365, Exchange, Skype, and SharePoint solutions to meet quality & performance requirements. Support delivery, escalate, and resolve user issues including subscription management services, correlation of usage and charges, and cost efficiency. Create the required design and support documentation for projects, systems builds, processes and changes. Utilize verbal and written communication skills to maintain and update system documentation, site procedures, and provide training as required. Detailed System and Solution using design MS Word, PowerPoint, and Visio, Standard Operating Procedures (SOP), Change requests, Usage guides for scripts, Technical and Management presentations. Provide technical support to Richland Operations (RL) and Office of River Protection (ORP) Federal staff and General Service Support Contract (GSSC) employees. Provide support to Other Government Agencies (OGA) (Government Accountability Office, Inspector General, Defense Nuclear Facilities Safety Board, Environmental Protection Agency, Ecology, etc.). Provide research and recommendations for hardware/software to meet the government’s purchasing needs and property retirement. Maintain the RL and ORP IT checkout pools within twenty-four (24) hours of assignment changes, including inventory of spare computers, printers, mobility devices and peripherals. Coordinate onsite visitors Hanford Local Area Network (HLAN) access and computer needs. Assist in keeping property inventory records up to date to ensure incoming, moving, or departing staff are provided with necessary support. Assist with data gathering, input, and verification for Capital Planning Investment Control (CPIC), Technology Business Management (TBM) and other data calls. Assist CIO Office with support of HLAN. Commitment to customer service, with the ability to build productive relationships and resolve complex issues. Coordinate closely with the IT prime contractor in support of DOE’s mission. Respond to customer service requests within three days for maintaining and updating mobile devices and inventories. Identify and assist with the disposition/disposal of IT equipment monthly. Maintain account billing, to include creating, updating, and closing, to support customer resource needs within five (5) days. Provide and gather data for the monthly, quarterly, and annual Department of Energy data calls. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.

 

MINIMUM QUALIFICATIONS

Three (3) years IT experience, including one (1) year of in-depth technical support at the Tier II and Tier III support levels. Bachelor’s degree in relevant technical field of study. Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts). Windows based infrastructure experience and background. Strong PowerShell scripting background. AD User management and security aspects. General server management (Backup, Patching, Security). Must obtain and maintain any necessary security access and/or background checks (U.S. citizenship required).

 

DESIRED QUALIFICATIONS & SKILLS

Excellent communication and knowledge transfer skills. Ability to independently perform multiple tasks with dynamic priorities.