We are seeking a Claim Manager to join our Claim Center Property team in Phoenix, Arizona. The Claim Manager will be responsible for the direct supervision of several claim examiners.

POSITION RESPONSIBILITIES:

Adhere to all statutory and regulatory fair claims practices.Contribute to the development and delivery of the team’s goals, objectives, and results.Manage and support workload surges and/or Catastrophe Operations as needed.Delivery of timely and efficient service through the daily supervision of several examiners.Provide guidance to staff on claim investigation, reserving evaluation and resolution of claims.Reviewing adjusters work product and performance.Provide coaching and career development direction to direct reports.Delivering timely performance management feedback and reviews to claims staff.Effectively control the use, work product and expenses of outside vendors.Develop and maintain strong business relationships with internal and external customers.Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.

 

Bachelor’s Degree or equivalent experience preferred.5+ years of customer service experience in a corporate environment required.5+ years of Insurance Claims experience within residential and commercial property claims.2+ years of experience as a claim supervisor, claim manager or similar role.

Excellent skills in the areas of: 

Customer service. Organization, time management and the ability to multi-task.Verbal and written communication. High level of expertise in all aspects of claims adjusting.Extensive knowledge of contracts, investigation techniques, legal requirements, and regulations.Ability to work effectively with a wide variety of people.An aptitude for evaluating, analyzing, and interpreting information.Excellent verbal and written communication skills.An ability to work well in teams.Innovative thinker with ability to multi-task.Strong leadership skills and abilities.

Policy statement:  If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.