SUMMARY 

The PropertyClient Specialist is the liaison for the client, their go-to person and must be able to advocate for both the client and for RealPage.  They work in conjunction with product and operations when there are issues in each area.  They will be reaching out to the client on occasions other than when there is an issue to drive improved performance and adoption of RealPage products and services. They must communicate with the client on a regular basis to make them aware of various processes allowing us to keep the client apprised of any changes that may affect the business.  They will also assist with various projects that include implementations, billing changes, deactivations, submeter troubleshooting, reports, training and more. 

This role will be responsible for relationship management, property level communication of account status, resolving escalated issues, retention and growth.  Key skills include the ability to communicate account needs via phone and email while prioritizing with organizational goals and initiatives.  

PRIMARY RESPONSIBILITIES 

Provide primary customer contact for property inquiries. Work closely with multiple departments to ensure Service Level Standards are being met. Establishes and builds strong customer relationships over time that allow for continuity and ongoing representation reinforced by communication to other relevant functions. Assist in identifying revenue opportunities within the framework of the organization. Anticipate the needs of the customer and provide high level service. Offer training and assistance with standard resident billing questions. Identify areas of process improvement that could streamline functions and improve the customer experience. Professional demeanor with excellent interpersonal skills. Excellent written and verbal skills. Knowledge of Microsoft Office programs.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

Bachelor’s Degree preferred or equivalent experience. 1-2 years of SaaS, BPO or Utility Management experience preferred. Client interaction experience required. Solution based attitude, drive for client resolution and satisfaction. Excellent verbal and written communication skills. Ability to manage multiple projects and clients at the same time, multi-tasking with highest level of urgency and response, strong organizational skills. Must be flexible in terms of work arrangement (Work on Site, Work from home or Hybrid set-up). Must be willing to work in a fixed night shift work schedule.

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