Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
About You
The ideal candidate for this position will be someone who is eager to deliver, with strong attention to detail who has the ability to work in a dynamic, fast paced environment. We are looking for candidates with a sound knowledge of Sedgwick and its operation as a company, who is willing to operate flexible hours where needed, with the capacity to work independently and demonstrate initiative and innovation.
Specific Responsibilities in this role
Claimant relationship management & Third-party relationship management – ensuring continuity of contact and arranging appointmentsProcessing and actioning mail and claim related documentationIn collaboration with claims support colleagues, conducting necessary pre-site inspection investigations and entering results and updates on the electronic file systemBased on a comprehensive grasp of the case and liaising with claim support colleagues, communicating an action plan to the claimant and/or third parties – specifying actions, time frames, and deadlinesIn collaboration with claim support colleagues, monitoring the life cycle of a claim and progress chasing (ensuring fulfilment of action plans)Proactive management of a portfolio of property claims of varying complexityApplying policy cover, terms and conditionsPreparing reports on the claim under investigationArranging interim payments, examining costs and achieving a settlementIdentifying suspect or fraudulent claims and dealing with the same in accordance with fraud guidelinesRecording and resolving customer complaintsQualifications/skills
APA PL / CL Qualification essential (CIP or higher, desirable)High level of proficiency in Word, Excel, and PowerPointSound numeric skillsKnowledge of building structures with an understanding of building defects desirableFlexible with the ability to work outside normal working hours when the need arises - storms etcAbility to delicately deal with sensitive situationsHigh level interpersonal and communication (verbal/written) skillsFull clean drivers licenseExperience
A min on 2 years Loss Adjusting experienceKnowledge of building structures a distinct advantageExperience in Surveying / Engineering or a similar function very beneficialColleague Benefits
Ongoing training & developmentCareer development opportunitiesHealth Insurance SchemeTax Saver Travel SchemeSedgwick's Sports & Social ClubColleague Health and Wellbeing ProgrammesPersonal Training Classes discounted for colleagues (Dublin based)Employee Assistance ProgrammeSubsidised Café (Dublin based)PHI and Life CoverCompany CarSedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.