**Overview:** Creates and vets work orders and distributes to staff and vendors. Tracks timeliness of completion and reviews and manages open obligations with mechanics and Construction and Property Managers. **Location:** This position works on-site at our One M&T Plaza location. **Primary Responsibilities:** + Review and processes Construction and Property Management invoices for routine services based on assigned region. + Complete expense reports for field personnel when required. + Receive, code and disburse mail. + Run daily Department reports and distribute to field. + Assist in data entry for projects. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position manages approximately 6,600 work orders annually from initiation to completion. **Education and Experience** **Required:** Associate’s degree in Business, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience Customer service experience Working knowledge of Construction and Property Management terminology **Education and Experience Preferred:** Minimum of 2 years’ customer service experience M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.