JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking a dedicated and experienced Property Manager to join our team in London. The successful candidate will be responsible for maintaining the quality standards of our residential portfolio, organising repair works, handling tenancy-related queries, and coordinating resident engagement events. This role requires a flexible approach to working hours and may include on-call responsibilities.

Key Responsibilities:

Build and maintain personal rapport with residents.

Serve as the first point of contact for resident queries, including maintenance issues.

Conduct inspections of vacant properties.

Oversee day-to-day operations of the portfolio.

Maintain high standards of service.

Manage safety certifications (gas/electric).

Apply for local authority licenses.

Arrange end-of-tenancy check-outs.

Manage customer service, building management, fire safety, and health and safety.

Prepare units for marketing through to move-in.

Oversee property maintenance.

Requirements:

Confident in liaising with clients via phone, email, and letter.

Ability to work under pressure, demonstrate flexibility, and manage own workload.

Strong interpersonal skills.

Excellent organisational and IT skills (prior knowledge of property management software not essential).

Previous experience in property management and letting is desirable.

Experience in a customer-focused environment.

Excellent verbal and written communication skills.

Previous customer service experience.

The ideal candidate will be passionate about putting residents first and consistently delivering exceptional service. This role offers an excellent opportunity for career advancement in the property management sector.

If you believe you have the skills, experience, and enthusiasm to excel in this role, we encourage you to apply. Join our team and play a crucial role in maintaining the highest standards of our residential properties while ensuring resident satisfaction.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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