JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Property Services manager 

Work Dynamics

What this job involves:

Transforming to the Workspace Team of the future

Planned, predictive and corrective works of building systemsPower down planning, executionQuality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standardReview the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering PlaybooksIncident management support including 24/7 on call for incident management in corporate real estate buildingsSupport and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurateGovernance of as built drawings and OEM informationProduction and management of MOPS/SOPS/EOPSManagement of lifecycle asset management and UPS component replacementSupport for engineering standardization tasks across Asia PacificLead in-city technical training deliveryDevelop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.Identify energy saving initiatives and work through to implementation and validation.Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Client/Stakeholder Management (in support of the Workspace Technical Lead)

Pro-actively develop and manage Client relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackActively recover feedback from the end user

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal successProactively manage the team to deliver DelightDevelop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service deliveryImplementation of SOP/EOP and training programme for staffEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientCo-ordinate with Building Managers & the Business Units on Project issuesImplement the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipmentContribute to the Monthly Management ReportEnsure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deploymentEnsure service deliverables meet SLAs and KPIsWhen necessary raise risks to Workspace Experience Site Lead for further investigationConduct data analysis report when necessaryEscalate reoccurring problem and possible solutions to Engineering and Workspace teamFollow the  SOP/EOP and training programme for staffParticipate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staffAdhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Sound like you? To apply you to be:

Ideal Experience

Excellent verbal and written communication skillsFluent in English (verbal) and CantoneseKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemAbility to effectively communicate and interact with all levels of peopleHolder of Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum  8 to 10   years’ experience in related disciplineKnowledge of HVAC, Fire Protection System, Electrical system and BMS system  Has experience in CRAC, UPS, Chiller plant or Data Centre operations is requiredKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemThorough understanding of building services design and engineering managementAbility to identify and implement opportunities for operational efficiency/improvements and implement agreed solutionsHigh energy, flourishes in fast pace, dynamic environmentsCustomer centricityComfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failuresAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levelsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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