JOB OVERVIEW
The Case Worker will be responsible for providing direct support and care for persons at risk, including case management and unstructured psychosocial support. The Case Worker will be supervised by the Protection and Rule of Law Senior Case Management Officer to ensure qualitative and effective case management and will be based in Kharkiv and with frequent trips to surrounding localities in Kharkiv region.  

KEY RESPONSIBILITIES
- Case Management and Psychosocial Support  
- Identify and receive referrals regarding individuals and families who require support who are detected during registration, psychosocial, outreach and other activities  
- Conduct household visits and center-based interviews to assess the needs of individuals and families.  
- Provide information to individuals and families about their rights and entitlements, including what services and are available (including beyond the scope of services provided by IRC).  
- Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.  
- Offer individuals and families’ choices and options, including seeking out alternatives when the needed services are not available, and actively involve individuals and/or families in decision making that will affect them.  
- Assess risk and support individuals and families to understand risks relevant to their situation.  
- Link individuals and families with support groups and networks, and other community-based resources, as appropriate.  
- Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families.    
- Ensure appropriate monitoring, review and follow up of the services provided to cases.   
- Facilitate structured group psychosocial assistance tailored to the needs of the community. 
- Refer cases that require additional MHPSS interventions through appropriate referral pathways   

Data management and reporting  
- Manage, file and store data, ensuring the confidentiality of the information collected and the services provided. 
- Prepare and submit weekly and monthly work plans in a timely manner for the Senior Case Management Officer’s validation.
- Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
- Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.

Coordination and representation  
- Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
- Receive cases referred from other agencies (following case allocation by the Senior Case Management Officer).
- Provide feedback of actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.
- Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.

JOB REQUIREMENTS
Education: Bachelor/Degree in Social work, Counseling, Psychology or other related field.  

Experience:
Demonstrated Skills and Competencies:
- Language: Bilingual in Ukrainian and Russian and verbal and writing skills in English desired. 
- Excellent communication skills 
- Demonstrated understanding of and ability to maintain confidentiality and respect for clients 
- Positive and professional attitude, including ability to lead and work well in a team setting 
- High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail 
- Computer literate, including Microsoft Word and Excel 

REPORTING STRUCTURE AND TEAM COLLABORATION
Position Reports to: Protection Case Manager, Protection Senior Case Management Officer, Senior Protection Officer. 
Internal collaborations within IRC: PRoL Sr Officers, Legal Officers, PRoL Case Workers, PRoL Community Mobilizer, PRoL Manager. 
External collaborations to IRC: Protection and information services actors, MHPSS organizations and agencies 

IRC employees are eligible to the following benefits:
- Competitive salary
- Purposeful job and development opportunities
- English classes and unlimited online training courses
- Life Insurance
- Medical insurance for staff and family members
- Free psychological support to employees and their family members
- 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
- Up to 10 days of paid medical leave