Job Overview/Summary:
The Case Worker will be responsible for providing direct support and care for persons at risk, including case
management and unstructured psychosocial support. The Case Worker will be supervised by the Protection Case
Manager/ Protection Senior Case Management Officer to ensure qualitative and effective case management and will
be based in Dnipro with frequent trips to Zaporizhzhia oblast.

Specifically, the case worker will be responsible for:
Program implementation

Case Management and Psychosocial Support
• Identify and receive referrals regarding individuals and families who require support who are detected during
registration, psychosocial, outreach and other activities
• Conduct household visits and center-based interviews to assess the needs of individuals and families.
• Provide information to individuals and families about their rights and entitlements, including what services
are available (including beyond the scope of services provided by IRC).
• Work with identified individuals and families to develop and implement an action plan in accordance with
their needs, capacities and goals.
• Offer individuals and families choices and options, including seeking out alternatives when the needed services
are not available, and actively involve individuals and/or families in decision-making that will affect them.
• Assess risk and support individuals and families to understand risks relevant to their situation.
• Link individuals and families with support groups and networks, and other community-based resources, as
appropriate.
• Directly provide psychosocial counseling and support the coordination of the provision of services by other
specialized service providers in accordance with the needs of individuals and families.
• Ensure appropriate monitoring, review, and follow-up of the services provided to cases.
• Facilitate structured group psychosocial assistance tailored to the needs of the community.
• Refer cases that require additional MHPSS interventions through appropriate referral pathways

Data management and reporting
• Manage, file and store data, ensuring the confidentiality of the information collected and the services
provided.
• Prepare and submit weekly and monthly work plans in a timely manner for the Senior Case Management
Officer’s validation.
• Support the implementation of monitoring and evaluation tools and report on problems in the
implementation of the program.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case
management, and reporting requirements.

Coordination and representation
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area
and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies (following case allocation by the Senior Case Management Officer).
Provide feedback of actions taken to other agencies, when necessary and appropriate in light of confidentiality
requirements.
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively
represent their views, needs and capacities in all meetings affecting them.

Requirements:
• Language: Bilingual in Ukrainian and Russian and verbal and writing skills in English desired.
• Bachelor/Degree in Social work, Counseling, Psychology or other related field.
• Minimum of 2 years of relevant work experience in \, psychosocial support/psychology, in clinical and/or direct
practice settings.
• Knowledgeable in and has used the IASC MHPSS guidelines and best practices as part of their previous work
experience.
• Excellent communication skills
• Demonstrated understanding of and ability to maintain confidentiality and respect for clients
• Positive and professional attitude, including ability to lead and work well in a team setting
• High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize
work under pressure, coordinate multiple tasks and maintain attention to detail
• Computer literate, including Microsoft Word and Excel