Summary

The Provider Onboarding Coordinator is responsible for submitting employment documentation so that new permanent, per diem, and temporary (locum) providers may begin employment on time. Provide a high-touch customer service experience while providing accurate and timely responses to inquiries and requests. Conduct varied transactional and Provider administrative and Human Resources functions while maintaining the necessary confidentiality of information. Works collaboratively with and supports the Provider and Sr. Provider Onboarding Specialists.

Experience

Two years prior experience performing administrative duties, ideally in a healthcare setting, is required. Demonstrated ability to work independently and efficiently is needed. A thorough understanding of software applications is required—knowledge of applicable employment, compensation/benefits, and employee relations laws and regulations is preferred. Possess excellent verbal and written communication skills and the ability to engage effectively with providers and caregivers at all levels of the organization. Exceptional customer service skills and the ability to multi‐task and prioritize work following changing deadlines are essential, as is a strong aptitude for problem-solving and developing/proposing practical solutions. 

Education

A high school diploma is required. An Associate or Bachelor's Degree in related field is preferred.

Essential Functions

Collaborates with credentialing, enrollment, and onboarding/retention colleagues for the preboarding and onboarding process for Guthrie Medical Group and locum providers to ensure the providers are ready to begin employment on their contracted start date. This includes, but is not limited to, application link creation, application assistance, and review. Additionally, this role monitors progress for initial medical and DEA licensure, credentialing, and obtaining hospital privileges- alerting leadership of any barriers encountered.  Mutually responsible and accountable for the accuracy and completeness of the new Provider's credential file before the start date.  Ensures I9 completion.  Mutually responsible with onboarding colleagues to initiate pre-arrival communication via personal outreach immediately upon the returned signed contract; maintain a pattern of regular contact with the newly hired Provider until their start date. Works with the hiring departments to ensure all regulatory requirements are met and ready for the new Provider. Includes representatives of other departments such as IT and Employee Health as needed. Participates and supports orientation sessions for newly hired per diem and locum providers with appropriate Guthrie subject matter experts and GMG managers. Mutually responsible for notifying appropriate departments of the provider start date, changes in practice, and distributing credentials. Mutually responsible for individual Advance Practice Provider collaborative and supervisory agreement creation and updates.  Mutually manages PA Child Protective Services Law (CPSL) clearances for all GMG providers and locums. Tracks and addresses regulatory requirements that new clearances be redone every five years. Assists in developing audit tools/checklists, performs consistent regulatory internal audits to ensure compliance with all regulatory standards, identifies gaps and opportunities, prepares reports, and keeps records of findings. Assists in the development and documentation of corrective action plans if needed.  Tracks and verifies all required certifications, medical and DEA licenses, and collaborative and supervisory agreements (prescriptive authority) upon renewal. Initiates communications with employees, managers, VPs, MSOs, and GMG President when applicable during the renewal process. Tracks, audits, and maintains provider meeting time, expenses, and vacation time database.  Processes reimbursement of CME expenses for all GMG providers following the meeting time and reimbursement policy.  Provides regular reporting to providers and managers. Promptly alert the Provider, Sr. Provider Onboarding Specialist, and the department managers or leads if there is a discrepancy or error. Logs provider CME credits and provides reports. Conducts the annual budget and CME home study audit. Provides confidential administrative support in Provider and Sr. Provider Onboarding activities. Performs basic departmental tasks, including but not limited to answering phones, arranging meetings, filling, copying, etc. Responsible for ordering office supplies and maintaining inventory. Performing copying, mailing, and distribution of materials. Processing invoices as appropriate. Composing original correspondence as needed.  Maintaining departmental filing system, including retrieving files from offsite archives as needed and preparing files to be archived. Ordering office supplies for the Provider Onboarding and Retention Department Continually keep process improvement activities in mind. 

Other Duties

Travel for this position is sometimes required.  It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.