Job Posting Title:

Provider Relations Network Manager, UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

The Provider Relations Network Manager focuses on building, strengthening, and maintaining relationships with community providers to create a robust referral network. This role ensures seamless collaboration with external partners to enhance referral pathways, improve patient access, and support the organization’s strategic growth objectives. Reporting to the PRMO Director, the Network Manager plays a key role in fostering provider engagement, ensuring satisfaction, and aligning referral operations with long-term organizational goals.

Responsibilities

Provider Relationship Development: Establish and nurture relationships with community providers to strengthen the referral network and build long-term partnerships. Serve as the primary point of contact for external providers, addressing inquiries, resolving concerns, and fostering trust and satisfaction. Proactively engage with providers to identify referral opportunities and align their needs with the organization’s services.

Operational Collaboration: Collaborate with the PRMO Director and Outreach Coordinators to integrate provider feedback into referral processes and outreach strategies. Partner with the Referral Coordination and Navigation (RCN) Office to streamline referral workflows and ensure seamless transitions for patients. Support external providers with tools, resources, and clear communication to enhance their referral experience.

Strategic Growth Support: Align network development efforts with physician recruitment, retention, and service line expansion goals to support organizational growth. Strengthen referral pathways and community partnerships to create a scalable network that aligns with future milestones. Represent the organization in the community to reinforce its position as a preferred referral destination and trusted partner.

Data and Performance Management: Monitor key performance indicators (KPIs) such as referral volumes, provider satisfaction, and engagement metrics to track and improve performance. Provide regular updates to the PRMO Director, highlighting trends, challenges, and opportunities for network improvement. Use data-driven insights to inform decision-making and optimize external provider engagement strategies.

Perform other related duties as assigned.

Required Qualifications

Bachelor’s degree in Healthcare Administration, Business, or a related field (Master’s preferred). 3+ years of experience in provider relations, healthcare operations, or network management. Proven ability to build and maintain professional relationships with external providers. Strong interpersonal and communication skills, with the ability to manage multiple priorities. Experience working in collaboration with clinical and administrative teams to achieve organizational goals.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Familiarity with referral management systems and healthcare analytics tools. Knowledge of healthcare regulations and compliance standards related to referrals. Experience supporting physician growth strategies and service line expansions.

Salary Range

$85,000+ depending on qualifications

Working Conditions

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.