Join VillageCare as a Full-Time Provider Services Supervisor and elevate your career in the dynamic health care industry! This position offers the opportunity to lead a dedicated team while working from the comfort of your home, allowing for a flexible work-life balance that fosters both productivity and personal well-being. With an annual salary ranging from $68,000 to $76,000, you'll be recognized for your expertise and commitment to excellence. Embrace the opportunity to drive customer-centric initiatives and solve complex challenges within a forward-thinking organization.\n

You will be part of a vibrant and energetic culture, where your contributions are valued, and your integrity shines. You will be given great benefits such as a generous PTO package, 10 Paid Holidays, Personal and Sick time, Medical\/Dental\/Vision, HRA\/FSA, Education Reimbursement, Retirement Savings 403(b), Life and Disability, Commuter Benefits, Paid Family Leave, and Additional Employee Discounts. Don't miss the chance to transform the health care landscape while enjoying the freedom and flexibility of remote work. Apply today!\nVillageCare: Who We Are\n

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.\nYour role as a Provider Services Supervisor\n

In the role of Provider Services Supervisor at VillageCare, you'll play a pivotal part under the supervision of the Manager of Member Services. This position is crucial for overseeing the coordination of provider services, including staff scheduling, training, and day-to-day operations, ensuring timely and compliant handling of all calls and inquiries. You will assist providers in accessing services and resolving issues, collaborating closely with the Interdisciplinary Care Team and various internal departments.\n

Your responsibilities include managing daily interactions with assigned market\/client contacts and addressing non-clinical complaints efficiently. The Supervisor ensures all operational standards are met, from call metrics to performance reviews, while fostering a supportive environment through coaching and training initiatives. By leveraging your analytical skills, you will contribute to process improvement and facilitate effective communication across the organization, making a significant impact on the quality of care provided to our members.\nDoes this sound like you?\n

To excel as a Provider Services Supervisor at VillageCare, a blend of educational background and hands-on experience is essential. An associate degree is required, while a bachelor's degree is preferred, providing a solid foundation for understanding health care dynamics. A minimum of three years of relevant experience in the health care field is crucial to navigate the complexities of provider services effectively. Proficiency in PC use and familiarity with software tools, particularly the Windows operating system and Microsoft Office Suite, are vital for managing daily operations and reporting tasks. Additionally, bilingual skills are preferred, enhancing communication with a diverse range of clients and providers.\n

Strong leadership, problem-solving abilities, and a customer-centric approach will empower you to manage escalations, coach staff effectively, and ensure that high-performance standards are consistently met. Adaptability and a proactive mindset are also key traits for thriving in this dynamic, remote work environment.\nJoin us!\n

If you think this job is a fit for what you are looking for, great! We're excited to meet you!\n

VillageCare is an Equal Opportunity Employer.