**Working Title: Provider Support Specialist/State Program Administrator Principal** **Job Class: State Program Administrator Principal** **Agency: Children Youth & Families Dept** + **Job ID** : 83195 + **Location** : St. Paul + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Limited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/16/2025 + **Closing Date** : 01/22/2025 + **Hiring Agency/Seniority Unit** : Children Youth & Families Dept / DCYF Central Office MAPE + **Division/Unit** : DCYF/ DCYF TES CCAP 2 + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually + **Classified Status** : Unclassified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **End Date** : 02/26/2027 + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. In the 2023 legislative session, the Governor’s Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children’s issues in state government. This new cabinet-level agency brings together programs centered on children and families, including childcare and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. Formerly a part of the Department of Human Services, the new Department of Children, Youth, and Families (DCYF) Agency became effective on July 1, 2024. _***_ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) _(Within Minnesota or neighboring states) and flexible hours options are available_ _.***_ _***This position is temporary and includes full state fringe benefits; the position is expected to last up to two years.***_ The Provider Support Specialist works with the Child Care Assistance Program (CCAP) to implement strategic plan alignment and daily ongoing functions for the Centralized Provider Registration Unit. Responsibilities include: + Determine whether providers registering, renewing registration, or updating registration for CCAP meet all program requirements in accordance with local, state, and federal policies, rules, and laws. + Interpret and analyze information submitted by providers to identify and quickly potential fraud or program compliance issues to prevent program waste and abuse. + Provide technical assistance, support, and outreach to child care providers to ensure understanding of provider requirements and streamline administrative procedures necessary to receive CCAP payments. + Identify, develop, and implement effective resources and training tools for child care providers and advise on legislative and policy changes recommended. + Develop relationships with partners statewide to remain informed on changes within the child care market and advise on, develop, and design statewide system changes and improvements to CCAP provider management processes. + Work collaboratively across diverse and varied constituencies to develop and propose innovative solutions and understand and monitor changing conditions in the child care market and policy spheres. **Minimum Qualifications** **_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**_** Three (3) years of professional experience working in a child care-related or public assistance-related setting providing customer-facing services, utilizing technology systems, and coordinating with a team to ensure work is completed efficiently and according to workplace standards. Experience must include: + Experience using technology, data, and/or eligibility systems used in public assistance and/or child care programs (preferably MEC², MEC² PRO, MAXIS, Develop, or the Provider Hub). + Knowledge of state government policies, procedures, processes, laws, and rules related to child care including: + Child Care Assistance Program or related program policy, systems, and/or utilization. + Child care provider operations, business practices, market needs, safety and learning standards, credentials, and/or accreditations. + Experience working effectively and culturally competently with others from different backgrounds and cultures. + Experience providing exceptional customer service and communication in all interactions whether in-person, virtual, via telephone or thru email. + Experience working collaboratively on a team by contributing to shared duties and developing necessary subject matter expertise. + Ability to understand, navigate, utilize, and adapt to new technology and systems. *A Bachelor’s degree in related field may substitute for 1 year of experience. **Preferred Qualifications** + Experience developing and following written processes and procedures to resolve complex policy issues including developing, analyzing, and implementing legislation and program policies; interpreting policy; and monitoring compliance with state and federal rules and law. + Knowledge of relevant barriers child care providers experience navigating state level systems. + Experience in community engagement, outreach, training, and/or professional development. + Fluency in Somali, Spanish, or Hmong language. + Variety of experiences working effectively with others from different backgrounds and cultures. **Additional Requirements** REFERENCE/BACKGROUND CHECKS – DCYF will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.