Department:

Cargo & Provisioning

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Missouri or Kansas.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in person
and not selected for the Provo Agent position at MCI within the last 12 months.***

Pay & Benefits:
Pay of $19.45 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you’ll love:    

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight’s departure by stocking the aircraft with snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Ground Operations Teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment. Check out what a day in Provo is like: swa.is/DayInProvo 

 

Additional details:  

This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.  

New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.  

After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. 

This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.   

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

Learn more about becoming a Provisioning Agent and the FAQs: careers.southwestair.com/provisioning-agents. 

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Duties and ResponsibilitiesWarehouse area:Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessaryPacks and repacks liquor, beer, wine containers and completes inventory with an electronic deviceLoads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shiftPrepares perishable items for stocking on aircraftReviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flightsPacks and repacks entertainment kits and assures aircraft is equipped with such kits.Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse suppliesMaintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basisRamp Area:Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraftPerforms job in a safe manner in compliance with Company, contractual and regulatory requirementsSafely drives and operates a provisioning truck in the airport ramp areaWorks in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operationsMay be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of timeStocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisionsEquips aircraft cabin interiors for flights with equipment and supplies such as passenger amenitiesEmpties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatoriesHand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as requiredTransports cabin, commissary, and cleaning equipment between aircraft and storage areasProvisioning aircraft must be accomplished during a prescribed ground timeGeneral:Works as a member of lean staff operating out of cities served by the airlineWears visual identification required by the Company, prominently displayed for ready recognitionResponds to internal Customer inquiriesAttends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiencyDuties may vary by size and organization of Provisioning StationProvides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders

Skills, Knowledge and AbilitiesMust be able to read, write and fluently speak and understand the English languageMust be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation periodPrior to completion of probationary period, Employee must abide by the Probationary Attendance Control PolicyEmployee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annuallyMust be aware of hazardous situations and be able to handle emergencies as neededMust work under tight time constraints to accomplish quick turns of aircraftMust be alert to moving vehicles, aircraft, or personnelMust be able to use radio equipmentMust be able to communicate information and instructions verbally and/or with radio equipmentMust be able to type and/or use computer keyboard with sufficient speed to meet demands of the jobMust be able to work on provisioning trucks and provisioning stands at heights of 10 feet or aboveMust be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulationsEducationNo education requirement

ExperienceNo experience requirement

Licensing/CertificationMust be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirementsMust possess a valid U.S. driver’s licenseMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical AbilitiesMust be able to perform the job functions within a limited space and able to lift and move items of 70 pounds and/or, more on a regular basis and repetitively lift weights of 25 to 65 pounds on raised surfacesMust be able to observe, and discern safety practices and communicate with Team members verbally and in writingMust be able to bend, stretch, and squat to position self while working in the designated work areas including aircraft galleys, provisioning vehicles, warehouse/office area, and other designated work areasMust be able to operate cutting tools to open supply boxes

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust be able to work various shifts including nights, weekends, holidays, and overtime as outlined in the labor agreement

*Pay amount does not guarantee employment for any particular period of time. 
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***Profit-sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Pay Rate:

$19.45

Pay Rate:

$19.45

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
12/30/2024