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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description:

The Revenue Operations Quote to Cash Strategy and Operations team is responsible for operational aspects of the Sales Operations Quote to Cash space. The Process Analyst will have key responsibilities focused on provisioning service to Salesforce customers, supporting customer/case escalations, and perform operational initiatives. The role will report to the Manager of the Quote to Cash Strategy & Operations. Salesforce is a fast paced environment and we are looking for someone who can contribute immediately, manage multiple responsibilities and produce high quality work.

Responsibilities:

Understand end-to-end provisioning/entitlements process and upstream and down stream impacts

Perform provisioning/entitlement monitoring reports and triage steps for timely delivery of Salesforce functionality

Respond to process & policy questions and cases, escalating issues as needed

Make decisions and resolve issues using knowledge, skills, and judgment

Execute recurring data updates accurately and timely

Identify and implement process improvements for accuracy and consistency

Audit processes to identify defects

Document and maintain a repository of Quote to Cash business rules and process flows

Required Skills/Experience:

2 to 5 years of experience related to CPQ and Order Management Systems

User experience with Salesforce platform and Working knowledge of Lucidcharts

Working knowledge of Microsoft Office and or Google Workspace apps

Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly

Ability to excel in a fast-paced environment, managing deadlines and delivering accuracy where adaptability is imperative

Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment

Strong attention to detail

Team-oriented

Demonstrate initiative and proactivity

Independent thinking with consideration of cross-functional and downstream impacts.

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