As a Custom Solutions Underwriter, you are accountable for working with Premier Underwriters to find solutions (admitted or non-admitted) for exposures that do not fit into a standard Personal Lines program. This includes evaluating requests for bespoke solutions with customized language and incidental commercial policies for our Premier accounts.  We also provide solutions for certain international policies along with acting as a resource and contact for commercial exposures as a part of our Expanded Capabilities approach.  

Key Responsibilities:

Underwrite and Account Analysis of Surplus lines and some commercial lines policies used for personal lines clients. Review business, including the evaluation and acceptance/declination, of new, endorsement, and renewal business transactions consistent with Personal Risk Services, PRS, strategies, surplus lines, and commercial requirements as appropriate. Follow prescribed underwriting guidelines within the scope of assigned underwriting authority. Service, including adherence to departmental service procedures and workflows, as well as respond to our customers’ needs in a way that further differentiates and enhances the Chubb brand. Demonstrate a strong understanding of contracts and be able to work with Product and General Counsel to create bespoke products or manuscripts. Engage in successful agency management including working with referral underwriters and Business Development Managers, BDMs, to coordinate account responses, filtering new business, and reinforcing how to work with Custom Solutions. This will include monitoring trends and communicating to the underwriting team regularly.  Leverage technical expertise in the underwriting and pricing of all Chubb Custom Solutions products. Analyze customer information and make specific recommendations for additional coverage and services. Obtain quotes and assist producers with coverage options for exposures written outside of Masterpiece, Chubb’s proprietary policy administration and forms system.

Competencies: 

Strong understanding of PRS and commercial lines pricing strategies, products, and services Advanced understanding of definitions, coverages, and exclusions of an insurance contract Fully developed analytical skills to create contract and underwriting solutions for complex risks Advanced collaboration and negotiation skills Critical thinking and innovative problem solving skills Complex technical underwriting skills Strong written and verbal communications skills Strong history of results and customer service orientation Ability to multi-task and independently prioritize competing priorities within given time constraints Ability to develop strong Producer, Home Office Underwriting, Marketing, Regional, and Branch Manager relationships that drive results

Education and Experience:

Bachelor’s degree or equivalent experience required Minimum of 3 years of underwriting experience required Solid knowledge of personal lines high-net-worth underwriting, and insurance industry theories and practices preferred Knowledge of Surplus lines preferred