Description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers and a global culture of growth and possibility.  Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change.  We’re passionate.  We’re proactive.  We take pride in our work, and we love a good challenge.  Sound like you?

Primary Responsibilities: Serve in a project lead role to onboard new clients of Upland Panviva Knowledge Management softwareDeliver training packages, conduct working sessions, and interact with clients to ensure optimal configuration and go-live readiness new implementationsProvide implementation partners the necessary application training to ensure they are current with new features and functionality for each Panviva release cycle Lead reimplementation/remediation efforts for existing clients facing configuration, content, usage, or process difficultiesProvide remote or on-site knowledge services support for customers, Knowledge Assessments/Evaluation, Governance planning and review, and product trainingProvide demonstrations of the application to showcase new features to prospective, new, and existing clientsWork with the Support, Professional Services and Product Management teams to identify whether issues are related to adherence to best practices or whether software changes are required Requirements: Serve as a consultant in ensuring adherence to knowledge management best practices Ability to comfortably engage with, understand requirements of, and manage expectations of clients ranging from small to enterprise across multiple locations, countries, and cultures.Cultivate our relationship with our implementation partners to ensure they feel comfortable implementing Panviva knowledge to our customersAbility to interface with Professional Services, Product Management, Support and Development to do whatever is needed to ensure a successful implementationForge positive relationships to ensure post-implementation SAAS (Software as a Service) and hosting renewals for new and existing clientsPleasant, friendly, team-focused, and goal-focused personality with the ability to keep clients motivated and engaged throughout complex implementation projects Desired Skills: Experience in a call center environment, preferably in a managerial capacityExperience in interfacing with, interacting comfortably with, and addressing concerns of audiences from a project team to an executive levelExperience in a customer advocacy positionExperience in development and delivery of software training and process best practices

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.

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