About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Title: Customer Success Partner Location: Virtual Position Summary & Key Areas of Responsibility The Customer Success Partner (CSP) is part of the Client Services (CS) team who works closely with the internal Client Services team, direct customers, and across various NCR Voyix functional departments. The Custome Services Partner leads a team of Project / Program Managers that lead both complex projects and manage the operational relationship with our customer base. The ideal CSP candidate will be comfortable partnering with cross-functional members of the NCR Voyix community including Client Services, Sales, Product Development, Customer Support, Legal, and Finance teams. A successful Customer Service Partner will drive adherence to organizational project / program management policies and procedures. They will be accountable for providing timely account updates across responsible accounts and identifying common threads / gaps to be addressed at a management level. General Duties and Responsibilities: + Direct, manage, and coach a team of Project / Program Management Professionals + Set business objectives at a team / organizational level as well as individual team member goals aligned to critical organizational initiatives. Implement, in conjunction with individuals under direct supervision, career plans and development / training strategies. + Member of the Banking Client Services Leadership Team, providing input and a key contributor to setting the direction and guiding principles of the organization. + Develop the team as they grow customer relationships to trusted advisor status via project / program management world class execution and building key relationships. + Build customer relationships from individual contributor through C-suite level across key accounts and, where appropriate, strategically advise and understand the customer organization and operating model. + Ensure alignment of forecast for managed account milestones and project / program deliverables with organizational commitments + Define, measure, and adhere to business metrics / key performance indicators (KPIs) that accurately reflect the performance and health of the business. + Identify lessons learned / best practices from ongoing / completed projects and potential growth opportunities / propose new revenue offerings addressing associated gaps / opportunities. + Manage customer and internal escalations while addressing risk, mitigation, and associated impact ramifications and “get well” plans. Problem Solving + Identify continuous improvement opportunities and implement (where appropriate) associated plans to address these opportunities. + Apply critical thinking skills; utilize appropriate resources within the company to solve issues. + Gain insight into current Voyix digital banking product / solution offerings + Manage issues with a focus on global impact (solve once for many) + Identify new business opportunities while partnering with the account team. Basic Qualifications + Bachelor’s Degree or equivalent work experience + Minimum 4 years management or equivalent experience + Proven project / program / product management skills + Financial Industry knowledge is a plus. + Advanced computer skills and ability to quickly learn proprietary applications and emerging technology. + Highly motivated individual with the ability to learn quickly and adaptable to work with a variety of individuals in both team and self-directed environments. + Demonstrated Effective communication skills, both written and verbal + Detail oriented with ability to identify / address potential risks and issues before they occur and recommend / implement mitigation / resolution plans. + Ability to multi-task; high energy; strong sense of accountability / ownership / urgency with the ability to improvise; good problem-solving skills; proficient at rallying a team and responding to difficult situations; proven leadership skills. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.