As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 179 Sully’s Trl, Pittsford, New York, United States of America, 14534 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910622 Psychiatry EBS Work Shift: UR - Day (United States of America) Range: UR URG 103 H Compensation Range: $17.43 - $24.40 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: The Department of Psychiatry at the University of Rochester invites applications for a Care Manager position to join the Collaborative Care and Wellness Division. Specifically, Behavioral Health Partners (BHP) and University Mental Health Practice (UMHP). BHP is a mental health resource for the University of Rochester eligible employees, retirees, and adult dependents enrolled in a University Health Care Plan. University Mental Health Practice (UMHP) provides outpatient psychological and psychiatric services for individuals aged 14 and older who require specialized treatments. The Care Manager is an integral member of the BHP and UMHP teams. The Care Manager is responsible for the managing the eRecord workqueue, assisting clinician’s with managing their case lists, managing resource lists, developing workflows and other duties as assigned. **ESSENTIAL FUNCTIONS** **Incoming Referrals:** + Triage UMHP and BHP referrals needing clinical review in workqueues + Contacts referring providers for clarification or to coordinate communication for incoming referrals **Documentation/Paperwork:** + Assists in completing referral paperwork for outgoing referrals + Support all UMHP and BHP providers with three-week letters etc. + Manage paperwork related to case management **Care Collaboration:** + Help identify resources for current clients + Update resources lists for all providers + Manage BHP-AHP collaboration and referrals + Collaborating with team members + Collaborating with treatment team providers within and external to URMC. **Case management:** + Track high risk clients + Triage incoming crisis call/communications + Manage 45 days lists and collaborate with providers around next steps **Client Support:** + Provide direct care management services to clients as directed by clinical staff to support client in obtaining treatment goals. **Process Development:** + With direct oversight from leadership, carry out actionable items for quality improvement and process development **Other:** + Subscribes to the Departmental goal of creating a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences. Participates in available cultural competence events and training appropriate to job duties. **Other duties as assigned.** **QUALIFICATIONS** + Associate’s Degree in health-related field and previous experience in human services (preferably in a psychiatric setting) required. + or an equivalent combination of education and experience preferred. + Demonstrated customer service skills required. + Detail oriented with strong organizational/prioritization skills and ability to work independently under general guidance required. + Ambulatory care and telephone triage experience preferred. + DL NUMBER - Driver License, Valid and in State Must possess a valid New York State Driver's License and have access to automobile upon hire required. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.