Job Summary: We are seeking a detail-oriented and service-driven Patient Access Services Lead / Financial Counselor to support and lead the daily operations of Patient Access Services. This role is responsible for overseeing registration processes, up-front and point-of-service (POS) collections, cash handling, and financial counseling. The Lead will serve as a key resource for staff and patients, ensuring efficient workflows, excellent customer service, and accurate data collection. Key Responsibilities: + Lead and support daily front-line operations of Patient Access Services. + Conduct professional patient interviews to obtain demographic, financial, and biographical information. + Accurately and efficiently process patient registrations. + Oversee and participate in cash collections, up-front payments, and POS transactions. + Provide financial counseling to patients regarding insurance, coverage, and payment options. + Work closely with the Patient Access Manager to ensure effective departmental performance and compliance with policies and procedures. + Promote a culture of quality, service excellence, and patient-centered care. Qualifications: Education: + High school diploma or GED required. Experience: + Minimum of 2 years of customer service experience required. + Prefer at least 2 years of clerical experience with proficiency in Microsoft Windows. Other Requirements: + Excellent verbal and written communication skills. + Must complete the required Patient Access Services training and pass the competency exam with a score of 90% or higher. + Strong computer and data entry skills. + Ability to multitask, think critically, and work independently in a fast-paced environment.